• Report: #468589

Complaint Review: Empire Today,llc

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  • Submitted: Sat, July 11, 2009
  • Updated: Thu, July 16, 2009

  • Reported By:hopewell Virginia
Empire Today,llc
10402 Lakeridge Parkway Ashland, Virginia U.S.A.

Empire Today, empire Today,llc will not call and give me a appointment to come to house Ashland Virginia

*UPDATE Employee: Company Response

*UPDATE Employee: Company Response

*UPDATE Employee: Company Response

*UPDATE Employee: Company Response

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i had empire put these blinds up like slats on the windows in the house and this was done alittle over a year ago, and i had to paint the house and they were taken down and put back up, but now they aent working right and the slats are falling when you open the blinds. i have to keep them shut. well i been calling them at all different numbers and some dont work, and then i was able to talk to someone in another city. they tell me they will give you a appointment within 3 days. well its been at least 8-9 days and i still dont have an appontment. this one person calls and tells me they dont have a richmond office, and that someone would have to come from norfolk. well they havent called me back and no appontment has been made, and here i am with broken blinds. they also told me when i took them down it voided the warranty, but if i hadnt done that how long would i have to wait like forever for them. I am being ignored by them warranty or not. they tell me i would have to pay for them to come. why would i have to pay for someone to come from norfolk which is at least a 1 1/2 drive. guess they would want me to pay for the gas also. i have found these slats are not good. they come out of shape without touching them, and i have had 2 valances fall in other rooms and they were not touched. how can i get any satisfation from them. I would them i will file a report with the bbb. and the girl on the phone when i first called said im sorry your having this trouble.

Retired124
hopewell, Virginia
U.S.A.

This report was posted on Ripoff Report on 07/11/2009 10:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Empire-Todayllc/Ashland-Virginia-23860/Empire-Today-empire-Todayllc-will-not-call-and-give-me-a-appointment-to-come-to-house-As-468589. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Company Response

AUTHOR: Empire - (U.S.A.)

Thank you for bringing your experience to our attention. We apologize for any inconvenience, and our team would like to work with you to explore a resolution. Please contact us at webcustomerservice@empiretoday.com so that we may be able to assist. You can also visit our online customer center at http://www.empiretoday.com/Customer-Service.

Sincerely,
Consumer Advocate Team
Empire Today, LLC
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#2 UPDATE Employee

Company Response

AUTHOR: Empire - (U.S.A.)

Thank you for bringing your experience to our attention. We apologize for any inconvenience, and our team would like to work with you to explore a resolution. Please contact us at webcustomerservice@empiretoday.com so that we may be able to assist. You can also visit our online customer center at http://www.empiretoday.com/Customer-Service.

Sincerely,
Consumer Advocate Team
Empire Today, LLC
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#3 UPDATE Employee

Company Response

AUTHOR: Empire - (U.S.A.)

Thank you for bringing your experience to our attention. We apologize for any inconvenience, and our team would like to work with you to explore a resolution. Please contact us at webcustomerservice@empiretoday.com so that we may be able to assist. You can also visit our online customer center at http://www.empiretoday.com/Customer-Service.

Sincerely,
Consumer Advocate Team
Empire Today, LLC
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#4 UPDATE Employee

Company Response

AUTHOR: Empire - (U.S.A.)

Thank you for bringing your experience to our attention. We apologize for any inconvenience, and our team would like to work with you to explore a resolution. Please contact us at webcustomerservice@empiretoday.com so that we may be able to assist. You can also visit our online customer center at http://www.empiretoday.com/Customer-Service.

Sincerely,
Consumer Advocate Team
Empire Today, LLC
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