Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1324663

Complaint Review: Encante- Anti Aging Serum - Internet

  • Submitted:
  • Updated:
  • Reported By: deezire — Las Vegas Nevada USA
  • Author Confirmed What's this?
  • Why?
  • Encante- Anti Aging Serum Internet USA

Encante- Anti Aging Serum/ Covington Skin SCAMMERS! COMPANY EMPLOYEES WON'T WORK WITH YOU!  Nationwide

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I saw an Ad with Dr. Oz confirming that this was the best skin care out there. I decided to give it a try and thought that spending $5.95 for shipping wasn't too bad to sample the product.Well, when I clicked on the product (Encante Anti-Aging skin cream) they also checked, from their end, and eye cream which I didn't want. I called the phone number I had the next day and explained I didn't want the eye cream. The person I spoke with told me to just send it back. A few days later, I got the eye cream package and returned it unopened.

Its' been a week and I haven't received the Encante Anti-Aging skin cream so I called the number I had to report this. The person I spoke with couldn't find my order. I had to give her the first 6 and last 4 numbers of my credit card. She finally found the order and said it was delivered by the Post Office and left at my front door. I told her that was the Eye cream. She angrily told me that both creams were in the same package. I told her that it said eye cream at the top. she again said both were in the same package. She asked if I wanted to re-order the Encante Anti-Aging cream again? I said no and to remove my name from their records.

I also asked her for a refund for the cream I sent back which I didn't order? she told me that the cream was "free" and that there is no refund. I asked her about the other cream (Covington Cream) that I was charged an additional $1.99 for? she said that wasn't a cream, it was the Insurance charge. There was nothing about an Insurance charge on the form I was ordering from, just $5.95 for the Anti-Aging cream and then $5.95 for the eye cream that I did not order and did not want and sent back. She then got angrier and told me there was nothing she could do.

I asked for the Supervisor and she kept repeating, "There is nothing I can do, we did process your order and it is complete, our hours are. . . . . . she kept repeating this over and over despite my trying to speak to someone in authority and finally she just hung up. I am very upset to be out $13.89 for merchandise that I did not get and one that I did not order. This company is a scam! you can't even find a website for it! I checked and found a website: www.encanteskin.com and when you type it in a message comes up saying "this website is not found."

I am very upset that Dr.Oz has endorsed this company on his TV show (where I found the item) and is telling people how good it is. Read the reviews! I should have done that but being that Dr.Oz endorsed the item I just sent for it. Don't even trust Dr. Oz! Needless to say, I am VERY upset!

This report was posted on Ripoff Report on 08/25/2016 07:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/encante-anti-aging-serum/internet/encante-anti-aging-serum-covington-skin-scammers-company-employees-wont-work-with-you-1324663. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now