Report: #1287232

Complaint Review: Encante - Internet

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Ripoff Report is Xcentric Ventures

Submitted: Fri, February 12, 2016
Updated: Fri, February 12, 2016
Reported By: WEO — Mill Creek Washington USA

Author Not Confirmed

Why?

Encante Internet USA

Phone: 8774940812
Web: skincareanti-aging.com/encante-anti...
Category: Eye Care

Encante Encante Eye Cream/serum fraud, misleading, failure to cancel Internet

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Through the internet I ordered a free trial of Encante Eye cream with a shipping cost of $5.95 which was charged on 1/28/16. The product was mailed standard USPS on 1/29/16. It arrived a week later. On 2/12/16 I called to cancel and was informed I could cancel future orders, but I would be billed the full cost of the product as I had missed the trial deadline. I explained I had not had it 14 days. I was told the 14 day trial started the moment the product was requested for the trial period which included the time in shipping the product. I said I would happily return the product as I had not opened it. The customer support said they would not accept it.

This report was posted on Ripoff Report on 02/12/2016 11:54 AM and is a permanent record located here: https://www.ripoffreport.com/reports/encante/internet/encante-encante-eye-creamserum-fraud-misleading-failure-to-cancel-internet-1287232. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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