Complaint Review: Endurance - Nationwide
- Endurance Nationwide USA
- Phone: 847-790-3019
- Web: endurancedirect.com
- Category: Auto Warranty
Endurance Extended Warranty, Interstate national dealer services, Atlanta Georgia .Risk Services, Montpelier Vermont Denial of Extended Warranty Claim, Standard Method of Operation Northbrook Nationwide
*UPDATE Employee: Claim review
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I purchased the top of the line extended warranty from Endurance, and wrote a check to them for just under $3500. My truck blew an engine four months later, and two mechanics who were approved by Endurance agreed that the cause was abnormal wear and tear of cylinders 2 and 8.
Their inspector was called to look and approve the repair. This inspector also verbally agreed, while with the mechanics, that the wear and tear was abnormal. The next day, I am notified by Endurance's agent that the claim was denied under "mileage" and "normal wear and tear". This failure of the engine occurred at just 5,000 miles after they sold me on their product. I was obviously surprised and upset.
To try and satisfy me, Endurance offered me a full refund of premium. Are you kidding me?? I didn't buy this product so I would receive a refund of premium, I wanted to know my investment was protected in case of failure. I subsequently paid over $11,000, out of my pocket, for a used engine to get my truck going. I was obviously surprised and disappointed by Endurance and their response. In addition, since My truck was down for over two months throughout this process by the required procedure of Endurance claims, I rented a car for two weeks, then purchased an older vehicle to drive in the interim.. and I was awarded only a total of 4 days of rental car re-imbursement.
I then began to research reviews online, only to find out that my experience was very typical of this company. They offer refund of premium when clients are angry because of denied claims, they defer the blame to the "underwriter", or the "administrator of the service contract", or the "insurer". Whomever I called, I was told it was anothers responsibility. I have seen enough of the same nightmare I had to endure with Endurance, with the online complaints. I believe this company should be subject to a class action lawsuit, and do believe the system they employ is a structured scam.
This report was posted on Ripoff Report on 04/12/2016 03:54 PM and is a permanent record located here: https://www.ripoffreport.com/reports/endurance/nationwide/endurance-extended-warranty-interstate-national-dealer-services-atlanta-georgia-risk-s-1299401. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Claim review
AUTHOR: Interstate National - (USA)
SUBMITTED: Friday, May 19, 2017
Thank you for your feedback. Interstate has been an industry leader for 37 years, and constantly strives to provide a high quality customer experience. We adjudicate claims based on the terms and conditions of the coverage you purchased. Since every claim is different, please give us the opportunity to discuss your concerns further. Kindly visit http://www.interstatenational.com/ripoffreport/ and provide us with your contact information, and our Member Services manager will call you directly. |
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