• Report: #1062258

Complaint Review: Endurance Warranty

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  • Submitted: Wed, June 26, 2013
  • Updated: Wed, June 26, 2013

  • Reported By: BMW - Doris — Fort Valley Georgia
Endurance Warranty
400 skokie blvd suite 105 Northbrook, Illinois USA

Endurance Warranty This company is A Serious Ripoff Northbrook Illinois

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 I bought a warranty from endurance on Feb 9, 2013.  They use very good tactics to make you think that this policy is a good thing.  My BMW 530i tore up on June 4, 2013.  By this time I had paid a total of alomost  900.00 dollars.  When I took it to the dealership, the repairs totaled 4500 dollars.  The service person called endurance  and endurance (according to service dept.) said they would not cover anything.  I then called endurance,first the guy said he is so sorry and will personally go see why it was turned down and wanted me to calle back. Second, I called again the next guy said, that the service department never called them and that the BMW dealership is lying.  I said lets just cancel the policy because I am trading the car in.  He said well keep the policy and transfer it to the  car.  I said I would rather just cancel it.  He saiud that would be stupid to pay all of this money.  I asked him are you calling me stupid.  He then said well it is silly.  I allowed him to sepak for five minutes.  He discussed the benefits of the warranty.  I still declined it.  He was mad and then kept me on hold for 15 minutes.  When he came back he said it has been cancelled.  i asked how do i get my pro rata refund.  Hetold me to look in the back of my contract book.   Today I called to check on the status  and they said of course they had not received it.  (even though I sent two requests one faxed and one by mail).  I ranted and raved and he said we could do it by phone.  He said his supervisor would have to do it.  She came on the phone and put me on hold for 10 minutes.  She said I would get a refund to 270. 00 dollars.

This is a terrible warranty company.

This report was posted on Ripoff Report on 06/26/2013 11:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/Endurance-Warranty/Northbrook-Illinois-60062/Endurance-Warranty-This-company-is-A-Serious-Ripoff-Northbrook-Illinois-1062258. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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