- Report: #606878
Report - Rebuttal - Arbitrate
Complaint Review: enroute
enroute1044 Ross Avenue Dallas, Texas United States of America
enroute rent the party bus Most unprofessional staff, worst service, and ripped me off $1000 Dallas, Texas
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Since we couldnt find another bus the night before we were stuck having the pay the extra money. Then on prom night, the wrong bus showed. It was the smallest bus they own and it only fit 18 of us. The bus driver asked me if i was paying cash credit or check. I got my mom and when we came back he said he was only going to take cash. Then things got chaotic bc he refused to let us on the bus w/ out cash. My mom called the company and the woman said we had ordered that bus. Then she called me and yelled at me. I stayed calm and said this was the wrong bus, and that I had 28 people to fit. She then said I had ordered the 26 person bus and it was my fault. Which doesnt make sense bc she acknowledged the fact that i was with 28 people. Not only did she say I ordered the 26 person bus, but she gave us the 16 person bus and it we could only squeeze 18 people. She then became extremely rude and said she wasnt talking to me bc i was ridiculous and hung up.
My mom then called the company, the manager, as well as the owner and no one answered or has returned our calls. Then once on the bus, the bus driver was texting and driving, 30 min late to pic us up from the dance bc he was eating, got lost for an hour and the bus door flew open while driving down the highway.
We payed $1710 for $1050 bus. The company will still not answer or return my calls. I highly recommend that you do not use this company because it was one of the worst nights when it was supposed to be a special night.
This report was posted on Ripoff Report on 05/24/2010 06:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/enroute/Dallas-Texas-75093/enroute-rent-the-party-bus-Most-unprofessional-staff-worst-service-and-ripped-me-off-10-606878. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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