- Report: #1106608
Report - Rebuttal - Arbitrate
Complaint Review: Enterprise
EnterpriseNewark, New Jersey USA
Enterprise Charge me an extra day Newark New Jersey
*Author of original report: Enterprise refunded me the extra charge
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I had a rental from Newark, NJ on Nov. 30, 2013 (Saturday). When I booked my rental, I was told that I could return my rental car to Conshohocken office, PA on Dec. 1, 2013 (Sunday). There are two offices closer to where I live, but they were not open. So I booked it and promised to return it on Dec. 1, 2013 to Conshohocken office, PA.
However, when I returned my rental car to Conshohocken office, PA on Dec. 1, 2013, the office was closed. Apparantly, a local office's hours can be changed without updating their system. But I followed what was told by their instruction. Anyhow, I filled in a form I got from the airport. I clearly marked that I returned the car on Dec. 1 at about 12:00 PM. Then I dropped the key and the form into the dropbox.
When I got my bill, I was charged for an extra day. I called the local office, airport office, and their corporate office. I was told by three representatives that someone would contact me within 24 hours three times. (I called one at a time. No one called me. Then I called them again.)
I am not sure why a company would treat the customers so badly.
This report was posted on Ripoff Report on 12/12/2013 07:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-/Newark-New-Jersey-07114/Enterprise-Charge-me-an-extra-day-Newark-New-Jersey-1106608. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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