• Report: #1134273

Complaint Review: Enterprise

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  • Submitted: Thu, March 27, 2014
  • Updated: Thu, March 27, 2014

  • Reported By: ejles — brandon South Dakota
Enterprise
1322 N Minnesota Ave sioux falls, South Dakota USA

Enterprise Enterprise Rent A Car Company Fraudulent damage claim from Enterprise Sioux Falls South Dakota sioux falls South Dakota

*UPDATE Employee: Enterprise

*UPDATE Employee: Enterprise Rent A Car

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      Unfortunately,  I am writing this because Enterprise is saying I am responsible for damage that I did not cause. I was given a rental car through enterprise while my car was being fixed by billion automotive.  When I initially walked around the car, by my own fault, I did not realize that we were walking around the car to look for damage, the representative was talking with me and explaining the process while she walked around the car. This was the first time I had rented a car and did not know the process.  I picked it up on March 7th and then dropped it off on March 14th at 5pm.
    In the time I had the car at no time was there a chance that anything happened to the vehicle, it was either I was in the vehicle or it was in the garage/driveway; it never sat in any parking lots or public locations. If there was a chance that something hit the car when I was driving it I would know. Expecially since Enterpise is saying that there is a whole in the bumper. I have never seen the damage or been sent pictures.
   Enterprise was not present when I picked up my car, it was made sure that they were there when I dropped my car off but not vise versa. So, the keys were left with a billion employee. He said he would have them come pick up the car from billion and that he did not need anything else form me. This was on Friday evening. 
     Then I received a call from Enterpise three days after dropping off the car at billion, Monday evening, saying there was damage to the car. My problem with this is that: (1) it is a poor business practice to suggest a customer did something to a car three days after drop off, (2) Enterprise is suggesting that they saw damage on the car at Billion Friday evening, yet they did not all me that night, (3) They did not call me Saturday, (4) and then they did not even call me Monday morning,  they called me Monday night. 
      Enterprise has been more than unresponsive to my problems. The vehicle is now being fixed at billion automotive. I hope that you can see how this gives a customer pause. If there was damage on the vehicle that was seen the night I dropped it off it should have been reported to me as soon as possible, this is not even a reasonable period of time to call a customer about a problem with a car. But in all reality when two businesses work together to provide a customer a service, they need to follow through; in this case that includes having enterpirse at the service station when you schedule the customer to pick up their own car. There are no excuses for this. I know that I did not cause this damage, yet I am being held responsible because an employee was not there to sign off on the car. 

 


This report was posted on Ripoff Report on 03/27/2014 04:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-/sioux-falls-South-Dakota-57104/Enterprise-Enterprise-Rent-A-Car-Company-Fraudulent-damage-claim-from-Enterprise-Sioux-Fa-1134273. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Enterprise

AUTHOR: Enterprise Rent-A-Car - ()

Please provide us with reference number 140328-001700 when you contact us. -Tatiana

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#2 UPDATE Employee

Enterprise Rent A Car

AUTHOR: Enterprise Rent-A-Car - ()

Ejles, we take customer service seriously and want to assist you. Please email Care@Enterprise.com with: 

    • Renter’s full name
    • Current phone number
    • Location rented
    • Rental agreement (RA) number
    • “DX” or claim number

so we can address your situation with you. -Tatiana

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