- Report: #1046961
Report - Rebuttal - Arbitrate
Complaint Review: ENTERPRISE CAR RENTAL
ENTERPRISE CAR RENTAL702 to 900 Central Avenue Albany, New York United States of America
ENTERPRISE CAR RENTAL JOHN NEUBERGER, MANAGER KNEW VEHICLE HAD ROOF SCRATCHES BECAUSE IT WAS DAMAGED IN THEIR OWN CAR WASH Albany, New York
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When the driver arrived to return the van, the receiving agent, Kevin, in Greensboro, NC, at the Market Street location, opened the two rear cargo doors to the van and stepped up to see the van's roof, and at that time, the driver commented that he had never seen that done before. Kevin informed the driver that the entire top of the van was scratched, however, the scratches were not fresh. They could not have been fresh as the driver used the freeway all the way from Albany to Greensboro without stopping.
The reason John Neuberger rushed the driver is that he already knew the scratches were there. He is protecting his own self and his employment by falsifying records. Interestingly enough, people that put themselves out on Facebook don't realize that anyone can look at their information. One of his favorites is a car repair shop in Albany. I bet they take real good care of him. In Saturday's mail, Enterprise "Damage Recovery" sent documents that basically state that the driver committed the damage. In talking to our insurance agent this morning, he states that the company will hire a private investigator and subpoena rental records to uncover this injustice. Look at this website and you will see a ton of complaints regarding this very same practice at Enterprise. Someone has to put a stop to them!
This report was posted on Ripoff Report on 04/29/2013 07:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/ENTERPRISE-CAR-RENTAL/Albany-New-York-/ENTERPRISE-CAR-RENTAL-JOHN-NEUBERGER-MANAGER-KNEW-VEHICLE-HAD-ROOF-SCRATCHES-BECAUSE-IT-W-1046961. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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