- Report: #1096881
Report - Rebuttal - Arbitrate
Complaint Review: Enterprise Car Rental
Enterprise Car Rental175 Jubilee Rd Edinburgh, Select State/Province United Kingdom
Enterprise Car Rental - tried to give us with a car with a dangerous tyre fault, and then ripped us off on another car tyre. Edinburgh Scotland
*UPDATE EX-employee responds: Its not all as it seems
*UPDATE Employee: Enterprise Cares
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Two friends and I rented a car at Edinburgh airport on Sept 28th 2013.
The first 'thoroughly checked' car we were given was not inspected by the gentleman who served us, who did not even walk to the car. He told me not to worry about checking too much as Enterpise only care about tyres and windscreens. Upon looking myself, I found a large nail through the front tyre - a dangerous fault which I took a photo of. After a lot a hassle, we were given another car which we checked quickly and found to be OK.
When we stopped at our first rest area, I saw on my way back to the car a small mark on the rear sidewall of one of the tires not visible unless you got down on your knees or looked froma a distance.
Fast forward to returning the car - and I find two things. According to the handheld computer of the inspector, the odometer had gone backwards. [continued below]....
Me) How do I know that mark was not there before and you are not just trying to stick us for a defect you missed before?
Enterprise) Every car is very carefully inspected before it gets to a new renter. There is no-way that could have been there when you took it.
Me) How come the first car you gave me had a dangerous tyre fault that I found if you inspect so carefully? Here's a picture!
Enterprise) Err, um, err, it must have happened between the inspection bay and the car park space!
Me) That was 5 metres. You and your Supervisor it seems to me would have happily given us a dangerously defective car if it meant getting rid of a fault you did not find before by getting someone like me to take the 'inspected' car without going through it with a magnifying glass.
Enterpise) That's not the case - you did this yourself andf you have to pay for it.
Their answers got even more silly after that - I could not have any paperwork unless I signed to say I agreed to the damage...their IT could not print out the mileage content from the handheld....etc. All of it was clearly rehersed, they had obviously been through it time and time again. As I had them on the original car and had the photographic proof, they 'did me a favour' by waiving the £700, and 'only' charging me £150 for the new tyre. Ain't that kind?
Conclusion: if you want a rental car that does not have potentially lethal faults on it then check any car that you rent from Enterpise Edinburgh very carefuly. Their car park would seem to be covered with metal spikes that can get into the car tyres between the inspection bay and the spaces without anyone noticing!
This report was posted on Ripoff Report on 11/04/2013 03:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Car-Rental/Edinburgh-Select-StateProvince-EH12-9DN-/Enterprise-Car-Rental-tried-to-give-us-with-a-car-with-a-dangerous-tyre-fault-and-then-1096881. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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