ED Magedson – Founder
Enterprise Car Rental321 BRUCE REYNOLDS BLVD Fort Lee, New Jersey USA
Enterprise Car Rental Disappointed with Enterprise Rent A Car — Fort Lee New Jersey
I was in an accident and needed to get my car repaired. My insurance company linked me up with an Enterprise Rental Car. The car was a Volkswagen Passat.
I only used the car on the weekend to do shopping, I don't usually drive on weekday since I work in Manhattan. I returned the car about 11 - 12 days later. When I arrived at Enterprise Rental, the car inspector inform me that there is a dent on the driver side front fender in the car and they want to charge me a $500+ dollars to fix it. I couldn't tell there was a dent until inspector point it out to me.
I explained to the person that there has to be some mistake, as I barely used the vehicle, and I believe it was there when I rented the car. The inspector insisted that it is not possible for them to rent out a car with a dent on it, and even if that is the case, it is still my fault since I didn't notice the "indentation", so it is now my responsible to pay to fix it, as it wasn't noted in my initial car check. I told them that this is crazy and it is not fair that you can't really see the indentation unless you look closely at it.
Also, Enterprise already charged me a little over $600 on my credit card before they even send the car out for damage estimate. I believe this is a scam. DON'T RENT FROM ENTERPRISE!!!! We'll see what happens next.
This report was posted on Ripoff Report on 10/21/2013 11:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Car-Rental/Fort-Lee-New-Jersey-07024/Enterprise-Car-Rental-Disappointed-with-Enterprise-Rent-A-Car-Fort-Lee-New-Jersey-1093458. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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