• Report: #1133542

Complaint Review: Enterprise Financial Group, Inc

  • Submitted: Tue, March 25, 2014
  • Updated: Wed, April 09, 2014

  • Reported By: txgal — Bryan Texas
Enterprise Financial Group, Inc
122 W Carpente Fwy FI 6th Irving, Texas USA

Enterprise Financial Group, Inc Company will not refund monies from cancelled contract Irving Texas

*UPDATE Employee: Thank You For Your Feedback

*Consumer Comment: Update

*UPDATE Employee: Contract Cancellation

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 My 77 year old mother was called by a company who convinced her they were calling from Cadillac to sell her an extended warranty for her vehicle which was still under factory warranty.  She bought it and as soon as I got back to town and found about it, we cancelled it.  A full refund was due and we were told it would take 6-8 weeks to reach us.  That was three months  and many phone calls ago.  Customer Service who claims to be in St. Louis is manned by a handful of polite but competely uninformed women and one supervisor named David Chandler


  A check would be sent.

  I would be called with a tracking number

  Don't know if a check has been sent

  Only the accounting department has that information

  The accounting department cannot be reached by phone

  An email has been sent

  Waiting for a reply to the email to the accounting department

  The refund amount has been processed.

  A check has been sent

  When no check was received we began again:

  Will have to find out from accounting about a tracking number

  Sent an email to accounting about a tracking number

  There is no tracking number

  The batch of checks sent on the day yours was sent were all sent without tracking numbers

  No reason known why some checks are sent without tracking numbers, only accounting knows

  This was actually the second check you were sent, there was an initial refund check sent 10 days previous

  Tracking number on this heretofore unmentioned check unknown

  Correction, no initial check sent 10 days previously and no one ever told you there had been one.

  It takes 30 days before a check can be declared lost, call back

  I have never been called by anyone from customer service despite repeated assurances I would be


It is my belief that there is no check and never will be, at least not until the company decides it is easier for them to pay than to not pay.  To this end I have filed a complaing with the BBB, and am in the process of also filing a complaint with my State Attorney General, any and all Consumer Fraud services, the FTC and any other forum I can find. 



This report was posted on Ripoff Report on 03/25/2014 01:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Financial-Group-Inc/Irving-Texas-75039/Enterprise-Financial-Group-Inc-Company-will-not-refund-monies-from-cancelled-contract-I-1133542. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Thank You For Your Feedback

AUTHOR: Alex - ()

Hi Volree – our records show that the company that sold you the contract did send you a refund, and that you received and cashed this refund check. On their behalf, we do apologize for the error. Enterprise Financial Group supplies vehicle service contracts through a number of partners – when we receive any feedback from customers, we act quickly to ensure everything is taken care of. Thank you again for your feedback. – Alex Drasil, VSC Claims Services Director

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#2 Consumer Comment



I actually received my refund check today, March 30,2014.  After being told repeatedly that the check had been mailed March 17 (the day the company received my official complaint via the BBB), I looked at the postmark which was March 24.  What I would take from this if anyone else has a similar problem is that the company will grudgingly refund monies they owe if you make enough noise.  I believe that the BBB complaint, combined with the threat (and it was only just a threat because I had been on vacation and not had the opportunity to carry it out) of involving my State Attorney General, the FTC and any and all consumer fraud forums/offices I could find was what moved them to actually issue a refund.  Nice to know they respond if you make enough noise, unfortunate that they can't just do the right thing without all the BS.  

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#3 UPDATE Employee

Contract Cancellation

AUTHOR: Alex - ()


My name is Alex Drasil and I am the VSC Claims Services Director at EFG Companies. We came across your post and have been working on trying to find your mother’s information through the company who sold her the contract, but aren’t having any luck without a name or contract number.

Would you mind contacting me directly with this information so that I can make sure this is resolved as quickly as possible? My phone number is 800-527-1984 Ext. 8337, and my email address is adrasil@efgusa.com. I look forward to speaking with you, and helping your mother with her contract cancellation.

Thank you,

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