- Report: #1133542
Report - Rebuttal - Arbitrate
Complaint Review: Enterprise Financial Group, Inc
Enterprise Financial Group, Inc122 W Carpente Fwy FI 6th Irving, Texas USA
Enterprise Financial Group, Inc Company will not refund monies from cancelled contract Irving Texas
*UPDATE Employee: Thank You For Your Feedback
*Consumer Comment: Update
*UPDATE Employee: Contract Cancellation
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My 77 year old mother was called by a company who convinced her they were calling from Cadillac to sell her an extended warranty for her vehicle which was still under factory warranty. She bought it and as soon as I got back to town and found about it, we cancelled it. A full refund was due and we were told it would take 6-8 weeks to reach us. That was three months and many phone calls ago. Customer Service who claims to be in St. Louis is manned by a handful of polite but competely uninformed women and one supervisor named David Chandler
A check would be sent.
I would be called with a tracking number
Don't know if a check has been sent
Only the accounting department has that information
The accounting department cannot be reached by phone
An email has been sent
Waiting for a reply to the email to the accounting department
The refund amount has been processed.
A check has been sent
When no check was received we began again:
Will have to find out from accounting about a tracking number
Sent an email to accounting about a tracking number
There is no tracking number
The batch of checks sent on the day yours was sent were all sent without tracking numbers
No reason known why some checks are sent without tracking numbers, only accounting knows
This was actually the second check you were sent, there was an initial refund check sent 10 days previous
Tracking number on this heretofore unmentioned check unknown
Correction, no initial check sent 10 days previously and no one ever told you there had been one.
It takes 30 days before a check can be declared lost, call back
I have never been called by anyone from customer service despite repeated assurances I would be
It is my belief that there is no check and never will be, at least not until the company decides it is easier for them to pay than to not pay. To this end I have filed a complaing with the BBB, and am in the process of also filing a complaint with my State Attorney General, any and all Consumer Fraud services, the FTC and any other forum I can find.
This report was posted on Ripoff Report on 03/25/2014 01:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Financial-Group-Inc/Irving-Texas-75039/Enterprise-Financial-Group-Inc-Company-will-not-refund-monies-from-cancelled-contract-I-1133542. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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