Enterprise Financial Group, Inc Company will not refund monies from cancelled contract Irving Texas

 My 77 year old mother was called by a company who convinced her they were calling from Cadillac to sell her an extended warranty for her vehicle which was still under factory warranty.  She bought it and as soon as I got back to town and found about it, we cancelled it.  A full refund was due and we were told it would take 6-8 weeks to reach us.  That was three months  and many phone calls ago.  Customer Service who claims to be in St. Louis is manned by a handful of polite but competely uninformed women and one supervisor named David Chandler

 (888-571-3171). 

  A check would be sent.

  I would be called with a tracking number

  Don't know if a check has been sent

  Only the accounting department has that information

  The accounting department cannot be reached by phone

  An email has been sent

  Waiting for a reply to the email to the accounting department

  The refund amount has been processed.

  A check has been sent

  When no check was received we began again:

  Will have to find out from accounting about a tracking number

  Sent an email to accounting about a tracking number

  There is no tracking number

  The batch of checks sent on the day yours was sent were all sent without tracking numbers

  No reason known why some checks are sent without tracking numbers, only accounting knows

  This was actually the second check you were sent, there was an initial refund check sent 10 days previous

  Tracking number on this heretofore unmentioned check unknown

  Correction, no initial check sent 10 days previously and no one ever told you there had been one.

  It takes 30 days before a check can be declared lost, call back

  I have never been called by anyone from customer service despite repeated assurances I would be

It is my belief that there is no check and never will be, at least not until the company decides it is easier for them to pay than to not pay.  To this end I have filed a complaing with the BBB, and am in the process of also filing a complaint with my State Attorney General, any and all Consumer Fraud services, the FTC and any other forum I can find.