Complaint Review: ENTERPRISE LEASING COMPANY OF FLORIDA LLC - Pembroke Pines Florida
- ENTERPRISE LEASING COMPANY OF FLORIDA LLC 8655 Pines Boulevard, Pembroke Pines, Florida United States of America
- Phone: 954-392-7738
- Web: www.enterprise.com
- Category: Auto & Truck Rental
ENTERPRISE LEASING COMPANY OF FLORIDA LLC Obligated Me to Hold a Car and Pay for Rental During the Weekend Even Though I Only Rented it for One Day Pembroke Pines, Florida
*UPDATE Employee: We are listening
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My husband and I rented a car on April 15 at around 4:00 p.m. for one day only.
We agreed to return the car by 2:00 p.m. on Saturday as stated in the copy of the receipt he got from Enterprise. I arrived at the Enterprise agency at 1:30 p.m. to return the car and found the place closed.
We tried contacting other branches to see if I could return the car in any of these offices, because frankly we cannot afford the rental for the whole week end which is over $200.00, but all those branches were closed as well.
Then we called the customer service number of Enterprise and found out I could not return anywhere and had to keep it until Monday. I could not even return it to the main car rental of enterprise. This means we have to keep the car for the entire weekend.
We see this as bad faith on the part of Enterprise rental agent who knew, that particular agency was going to be closed at 2:00 p.m. and failed to tell us and he even had the audacity of writing the date and time of the car return on the receipt.
We feel we have been ripped off and abused. We could not even afford the rental for one day, let alone for the entire weekend. The only reason we rented the car was for my husband to be able to go to work. Now, we are obligated to retain this car and pay for it. What a way to do business at the expense of the needy.
This report was posted on Ripoff Report on 04/16/2011 01:53 PM and is a permanent record located here: https://www.ripoffreport.com/reports/enterprise-leasing-company-of-florida-llc/pembroke-pines-florida-33027/enterprise-leasing-company-of-florida-llc-obligated-me-to-hold-a-car-and-pay-for-rental-d-718447. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
We are listening
AUTHOR: Enterprise Rent-A-Car - (USA)
SUBMITTED: Wednesday, April 20, 2011
We are listening and I would like to investigate your situation further. Please email care[at]enterprise.com with your contact information, rental agreement number, the name of the agent that processed your pick up, and any further details of the incident. Please use "Incident 110420-003448" as the subject of the email. (Rich)
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