- Report: #1065945
Report - Rebuttal - Arbitrate
Complaint Review: Enterprise rent-a-car grand rapids michigan
Enterprise rent-a-car grand rapids michigan5500 Fourth St Grand Rapids, Michigan USA
Enterprise rent-a-car grand rapids michigan unreasonable dent deduction Grand Rapids Michigan
*Author of original report: Enterprise makes an attempt at making good: I'm just
*Author of original report: ALREADY CHARGED FOR IT
*UPDATE Employee: Enterprise Cares
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I rented a Camry on July 6th from the airport Enterprise site at Grand Rapids Airport. I kept the car for several days without incident, and never had any problems with it. When I returned it, they complained about a dent on the car. I had done a careful walk-around when I picked up the car, and only noticed (and photographed) a very small scratch near the trunk. The "dent" they pointed out was underneath the front bumper on an indented area for a parking light, and was trivial enough that you could only see it under certain lighting conditions and from a particular angle. The employee asked me for a vehicle report that I didn't receive at the time, and was unable to resolve the situation at the time -- she led me to beliieve they would check for a record of damage on the vehicle to resolve it. I got a call when I had left town from the manager telling me they had already deducted money on my credit card for the damage, and were contaccting my insurance company.
This vehicle had over fourteen thousand miles on it, and the damage was extremely trivial. I didn't notice hitting anything, but it was such a minor dent it was possible a stick or small rock did it. I suppose this could be argued either way, but I'm really not happy about losing money on such a trivial piece of damage. I was also unhappy because I'd been quoted $110 for the rental, and was charged an extra $65 for adding a second driver.
This report was posted on Ripoff Report on 07/10/2013 01:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-rent-a-car-grand-rapids-michigan/Grand-Rapids-Michigan-49512/Enterprise-rent-a-car-grand-rapids-michigan-unreasonable-dent-deduction-Grand-Rapids-Mich-1065945. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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