- Report: #1054767
Report - Rebuttal - Arbitrate
Complaint Review: enterprise rent a car
enterprise rent a car9305 Natural Bridge Rd, Berkeley, MO St.Louis, Missouri USA
enterprise rent a car double charge St.Louis Missouri
*UPDATE Employee: Enterprise Cares
*Consumer Comment: The same thing happened to me!
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I have rented a car at St. Louis airport on the 25th of may and paid at the airport desk with a debit card around 389 dollars. When I was sent to pick up the car at the garage of the company, the staff told me that the car I asked for was not avaliable and they could not complete the transaction with my debit card. So I gave another card to charge the bill and the person added an insurance to the bill and charged more than 500 dollars for a 7 day rental. The problem is that I was charged twice for the car rental.
I called the rent a car office and the person that answer the phone told me that the problem would be resolved in a few hours. The next day, my bank still showed that the they have charged me twice for the same thing. Therefore, I called again and this time, who attended me called his supervisor that told me that threre no record of two transactions in his computer only the second one. I waited 3 days to see if my account would show the cancellation of the transaction and the debt is still there. Therefore, I do not to whom I can complain to have my money back.
This report was posted on Ripoff Report on 05/29/2013 02:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/enterprise-rent-a-car/StLouis-Missouri-63134/enterprise-rent-a-car-double-charge-StLouis-Missouri-1054767. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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