Complaint Review

enterprise rent a car

Report: #1054767

Wed, May 29, 2013
Thu, May 30, 2013
Reported By:
enterprise rent a car
9305 Natural Bridge Rd, Berkeley, MO ‎ St.Louis, Missouri USA Phone:
314) 427-7757
Auto & Truck Rental

enterprise rent a car double charge St.Louis Missouri

*UPDATE Employee: Enterprise Cares

*Consumer Comment: The same thing happened to me!

I have rented a car at St. Louis airport on the 25th of may and paid at the airport desk with a debit card around 389 dollars. When I was sent to pick up the car at the garage of the company, the staff told me that the car I asked for was not avaliable and they could not complete the transaction with my debit card. So I gave another card to charge the bill and the person added an insurance to the bill and charged more than 500 dollars for a 7 day rental. The problem is that I was charged twice for the car rental.

I called the rent a car office and the person that answer the phone told me that the problem would be resolved in a few hours. The next day, my bank still showed that the they have charged me twice for the same thing. Therefore, I called again and this time, who attended me called his supervisor that told me that threre no record of two transactions in his computer only the second one. I waited 3 days to see if my account would show the cancellation of the transaction and the debt is still there. Therefore, I do not to whom I can complain to have my money back.


This report was posted on Ripoff Report on 05/29/2013 02:29 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Enterprise Cares

AUTHOR: Enterprise Rent-A-Car - ()



We’ve taken note of your concern and would like to have the chance to look into this for you. Please send us a detailed email to including the rental location information, your contact information, your rental agreement number and any further information regarding your experience.

When emailing, please list Reference Number

130530-001664 in the subject line. We look forward to hearing from you.


Carol H.

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Enterprise Rent-A-Car

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#2 Consumer Comment

The same thing happened to me!

AUTHOR: Makisanna - ()

 The Elkton, MD office double charged me for $893!!! The assistant manager sent a letter to by debit card to try and fix the problem , but the debit card still has not returned $552 of my money. And now the croporate office is threatening me because I want my money back before I go forward with this car???

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