- Report: #1142506
Report - Rebuttal - Arbitrate
Complaint Review: Enterprise Rent a car
Enterprise Rent a carAtlanta, Georgia USA
Enterprise Rent a car Lack of cars, deceptive Atlanta Georgia
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I was involved in a accident in which my vehicle was totalled. It was a 2009 Ford Taurus. The other driver was @ fault. I was contacted by the other drivers insurance to tell me I could pick up a rental. From the moment I walked in, the bs started. Apparently, enterprise needs to change their name to Enterprise Rent-a-van or huge pickup truck. I was forced to accept a full size pickup. No one was willing to see if another branch had a full size sedan. I then proceeded to call & visit other branches in my area, who proceeded to claim they had no cars. Only gas guzzlers. For those of you who dont know, Enterprises charges outrageous prices to fill up their vehicles if you bring it back low on fuel. I swear this is why they make people drive those monstrosities. For several days, I was stuck in something I didnt need or want. No one was any help. They claimed they had no full sizes, but all of a sudden, I would walk out back and see several. Come back in and inquire, now they dont exist. So to this day, right now, whats sitting in my driveway? A Dodge Ram 1500!!!!!!!! Ive had it for a week. No branch will assist me. I went in earlier today. They had several cars. A full size car pulled up right as I did. I inquired and was told that iit wasnt reserved until the following day, but I couldnt have it. I have had to put right around 100 dollars in fuel in that thing because all our driving is city driving. Whatever happened to customer satisfaction? I was accused of smoking in the truck, which we didnt. It carries a hefty 75 dollar fee. I will never spend my own dime with these clowns. I was booked and reserved a full size. Had a Impala for a day or ao and it was the biggest piece of crap ive ever drove. My insurance company even rebooked the reservation, and they still refused to honor it. Its like they get off on charging people outrageous fees. Even the insurance company ytold me to skimp on the waiver crap and use my own. There was a time when I loved them. I rented a vehicle every weekend for business. If I showed up and they didn't have what I wanted, a couple calls and keystrokes later and I would have it. Even if it meant me going to swap it. Or them doing it. No worries though. I will go elsewhere after this little debacle.
This report was posted on Ripoff Report on 04/28/2014 08:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rent-a-car/Atlanta-Georgia-30319/Enterprise-Rent-a-car-Lack-of-cars-deceptive-Atlanta-Georgia-1142506. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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