On 10/28/11 my husband, adult daughter and I rented a vehicle from Enterprise in Tarrytown, N.Y. We returned the car that evening at a lock-box location in White Plains. The vehicle was a 2011 Jeep, in average condition. We all noted, it did not have that new car smell. It had a few nicks, dings and an indent which I pointed out to the agent who assured all three of us, that there was "no problem."
My daughter received a week later, a letter from Enterprise Recovery Unit in Atlanta enclosing a Damage/Loss Notice addressed to me since the car was reserved on my credit card. Since I don't live in NY, she immediately contacted the Atlanta office and a young lady advised her there was a "dent" in one of the doors.
That vehicle was delivered back to Enterprise's lot in White Plains in the same condition it was received.
Three of us walked around the vehicle more than once and pointed out to the agent, the various nicks, dings and I personally pointed out what looked to be an indent on the passenger side door. The agent assured us repeatedly it was not a problem. Additionally, when we asked what we should do with the GPS unit we rented, he told us to "leave it on the seat." Common sense told us you don't leave any type of electronic on a seat, in a vacant vehicle in an unsupervised lot, so we told him we would put it in the glove box and left a note. I have no doubt at this juncture, they would have alleged the unit was stolen had we left it "on the seat."
We declined the rental insurance as I was fully insured and had anything happened, we would have notified Enterprise immediately. I have no doubt, this practice of alleging claims is an attempt to extort my insurance.
I have since written the Chairman/CEO Andrew Taylor, with copies to the Attorney General's Offices in White Plains and Atlanta / Fraud Divisions. Apparently, from an internet search for addresses, I came across numerous, numerous postings, specifically directed towards Enterprise Rent-A-Car with similar complaints.
We are going to fight this if they do not do the right thing. We are honest, hard working people who believe in right and wrong. Shame on them. This is wrong.