- Report: #1085039
Report - Rebuttal - Arbitrate
Complaint Review: Enterprise Rent-A-Car
Enterprise Rent-A-Car12431 Jefferson Davis Highway, Chester, Virginia USA
Enterprise Rent-A-Car Accused me of being a magician Chester Virginia
*Author of original report: A resolution at last
*Author of original report: No response still
*Author of original report: Still nothing
*Author of original report: Still no response, just more bills.
*Author of original report: Still no attempt to contact.
*Author of original report: No response as of yet...
*UPDATE Employee: EnterpriseCares
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I was having my personal vehicle serviced and required alternate transportation for a few days. I was unsure if I would be able to borrow something from a friend for a couple days so I agreed to the rental suggested by my auto insurance provider. Enterprise delivered a car to me at the dealership and we looked over the vehicle together. My girlfriend and myself were repeatedly told to stop pointing out scratches (total of 3 times), but we were to try to look for "golf ball sized dents" of which we did not see. We did miss a couple of the more superficial scratches due to attempting to check out the car in direct sunlight (silver car).
My girlfriend follows me from the dealership back to her house and notices that the muffler is loose when we merge onto the highway (called once I was safely parked in her driveway and reported it, according to the person I spoke with this issue was not reported by the mechanic). [continued below]....
I told the employee that I was instructed several times to stop pointing out items such as this during my checkout of the car at which point I was told that is not their policy and one of their employees would not instruct me to overlook things. The employee pointed out the rim damage and accused me of being responsible - despite the damage being a deep scrape and there was no tire damage. I took photos at this point and contacted their corporate office immediately upon getting home. The corporate office listened to my side of things and told me that I will not being hearing anything further from them and that a note had been added to my account.
Fast Forward about a month, I recieve a bill from Enterprise for damages. No calls, no voicemails, no emails, no correspondance at all in regards to the matter. I had taken the pictures to two seperate mechanics for professional opinions and neither believed that I could be responsible for the damage to the rim without damaging the tire.
This report was posted on Ripoff Report on 09/16/2013 05:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rent-A-Car/Chester-Virginia-23831/Enterprise-Rent-A-Car-Accused-me-of-being-a-magician-Chester-Virginia-1085039. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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