• Report: #1140244

Complaint Review: Enterprise Rent-A-Car

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Sun, April 20, 2014
  • Updated: Sun, April 20, 2014

  • Reported By: aspiteri — West Babylon New York
Enterprise Rent-A-Car
189 Commack Rd Commack, New York USA

Enterprise Rent-A-Car Rocker Panel Damage after car has been dropped off Commack New York

*UPDATE Employee: Enterprise Cares

*Author of original report: Enterprise-Rent-A-Car false sense of care

*Author of original report: Email address not valid

*UPDATE Employee: Enterprise Customer Care

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I just read several other reports where people rent a car from auto body shop location from Enterprise Rent-A Car.

The associate in my case dilberately said not to take additional insurance because it is a waste. We were trying to keep the cost of the rental within the insurance company allowance so we did not take the additional insurance.

After dropping the car off on a Friday night at approxiamtely 4:00 pm, we receive a call around 7:30 saying the rocker panel had a dent and to call them back. Well, the next morning I was at the location to inspect the car and it wasn't there. So I waited and sure enough, the location employee drives up in the car. Not sure where the car was and why it left the loctation Friday night after he picked it up.

Anyway, the damage was well hidden and flowed with the curves of the car. It would have been hard to see if you weren't looking down low. Very hard to determine what can even cause this type of damage. I was not aware of it having the car for almost two weeks.

So, we are fighting this as I write this and it was pleasing to see other reports EXACTLY the same, rocker panel damage. That is the easiest part of the car to overlook, underneath the door.

I already put a claim in with the BBB and will alert my insurance company if they proceed with a claim.

 


This report was posted on Ripoff Report on 04/20/2014 09:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rent-A-Car/Commack-New-York-11725/Enterprise-Rent-A-Car-Rocker-Panel-Damage-after-car-has-been-dropped-off-Commack-New-York-1140244. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Enterprise Rent-A-Car

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
2Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Enterprise Cares

AUTHOR: Enterprise Rent-A-Car - ()

aspiteri, 

I've noticed you state that you're having difficulty with the email address.  The correct working email address for the Social Media Team is care@enterprise.com.  If you are having trouble make sure that you type the address in the field and you do not use the hyperlink.  Please reference number 140421-003104 in the subject line of your email. We look forward to hearing from you soon and assisting you with this.  

Regards,

Carol

Social Media Specialist

Enterprise Rent A Car 

Respond to this report!
What's this?

#2 Author of original report

Enterprise-Rent-A-Car false sense of care

AUTHOR: aspiteri - ()

Further to the response by "Mitch" with an invalid email address of care@enterprise.com, I want to upload an image of www.brand.com. This is the vehicle Enterprise-Rent-A-Car uses to attempt to make them look like they care.

 

Respond to this report!
What's this?

#3 Author of original report

Email address not valid

AUTHOR: aspiteri - ()

Unfortunately, care@enterprise.com resolved to care@brand.com and neither of these email addresses are valid. Seems like Enterprise is trying to show they care on the surface to the readers of this website. I noticed a similar comment from someone else that had the same issue.

 

Respond to this report!
What's this?

#4 UPDATE Employee

Enterprise Customer Care

AUTHOR: Enterprise Rent-A-Car - ()

aspiteri, 

Thank you for bringing this to our attention.  As customer service is of the utmost importance, we would like the opportunity to look into this concern for you. Please contact us at Care@Enterprise.com with complete details, including the your contact information, rental agreement number, damage claim number (if you have one) and any further information regarding this experience. 

When emailing, please list reference number 140421-003104 in the subject line. We look forward to hearing from you.  

Sincerely,
Mitch
Social Media Coordinator- Enterprise

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory