- Report: #1140244
Report - Rebuttal - Arbitrate
Complaint Review: Enterprise Rent-A-Car
Enterprise Rent-A-Car189 Commack Rd Commack, New York USA
Enterprise Rent-A-Car Rocker Panel Damage after car has been dropped off Commack New York
*UPDATE Employee: Enterprise Cares
*Author of original report: Enterprise-Rent-A-Car false sense of care
*Author of original report: Email address not valid
*UPDATE Employee: Enterprise Customer Care
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I just read several other reports where people rent a car from auto body shop location from Enterprise Rent-A Car.
The associate in my case dilberately said not to take additional insurance because it is a waste. We were trying to keep the cost of the rental within the insurance company allowance so we did not take the additional insurance.
After dropping the car off on a Friday night at approxiamtely 4:00 pm, we receive a call around 7:30 saying the rocker panel had a dent and to call them back. Well, the next morning I was at the location to inspect the car and it wasn't there. So I waited and sure enough, the location employee drives up in the car. Not sure where the car was and why it left the loctation Friday night after he picked it up.
Anyway, the damage was well hidden and flowed with the curves of the car. It would have been hard to see if you weren't looking down low. Very hard to determine what can even cause this type of damage. I was not aware of it having the car for almost two weeks.
So, we are fighting this as I write this and it was pleasing to see other reports EXACTLY the same, rocker panel damage. That is the easiest part of the car to overlook, underneath the door.
I already put a claim in with the BBB and will alert my insurance company if they proceed with a claim.
This report was posted on Ripoff Report on 04/20/2014 09:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rent-A-Car/Commack-New-York-11725/Enterprise-Rent-A-Car-Rocker-Panel-Damage-after-car-has-been-dropped-off-Commack-New-York-1140244. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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