• Report: #1057740

Complaint Review: Enterprise Rent A Car

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  • Submitted: Sun, June 09, 2013
  • Updated: Sun, June 09, 2013

  • Reported By: BennyED — Irving Texas
Enterprise Rent A Car
3133 Inwood Road Dallas, Texas USA

Enterprise Rent A Car Sales associate led me to believe I would not have any coverage if I didn't pay for their liability or full coverage agreement. Dallas Texas

*Author of original report: Refunded

*Author of original report: No contact

*Author of original report: emailed care@enterprise.com

*UPDATE Employee: Enterprise -We are Listening

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My car was damaged during a storm and had to be taken in to the shop for estimate and repairs so Geico set me up with a rental car through Enterprise. While I was signing for my car the sales associate informed me that I needed to sign up for liability or full coverage insurance otherwise I would not be covered in the event if something happened while I was in the rental, but that I was lucky because they were running a special on full coverage so it would actually be cheaper than the liability so I signed for that. After 20 days my car was still being repaired and I called Geico angry because I had spent so much money thus far on the extra insurance for the rental. He then informed me that I did not need to sign up for the extra insurance as I was already insured by Geico and would only be responsible for my $500 deductible if anything happened. I contacted Enterprise to get the insurance taken off and they told me I had to go to a physical location for a signature. I got to the enterprise location and they wouldn't take the insurance off because I didn't have the car with me, it was parked at the DFW airport because I was out of town, which the person on the phone didn't mention. It is Sunday so the insurance still isn't off due to it being a Sunday and I have paid $307 for insurance I didn't need in the first place which is over half of the deductible I would have been responsible for and I haven't even been in an accident. I think it's criminal that they tricked me into thinking I needed to have extra insurance on the vehicle already knowing that I was insured by Geico; they set up the rental confirmation! I want my wasted $307 back!!


This report was posted on Ripoff Report on 06/09/2013 03:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rent-A-Car/Dallas-Texas-75235/Enterprise-Rent-A-Car-Sales-associate-led-me-to-believe-I-would-not-have-any-coverage-if-1057740. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
3Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Refunded

AUTHOR: BennyED - ()

I was contacted and they were very professional and refunded me the money that was spent on the extra insurance. 

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#2 Author of original report

No contact

AUTHOR: BennyED - ()

I was told someone would contact me shortly to try and resolve this issue. It's been a week and still have not heard anything.

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#3 Author of original report

emailed care@enterprise.com

AUTHOR: BennyED - ()

Chris,

I have sent you an email response. 

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#4 UPDATE Employee

Enterprise -We are Listening

AUTHOR: Enterprise Rent-A-Car - ()

I am on the social media team at Enterprise and came across your report on 06/09/2013.  I would like to look into this for you and see if we can assist.  Please email me at care[at]enterprise.com with the complete details, exact renting location, and any rental agreement numbers. I look forward to hearing from you soon, thank you. Chris

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