- Report: #1049072
Report - Rebuttal - Arbitrate
Complaint Review: Enterprise rent a car
Enterprise rent a car23 W Riverview ave Dayton, Ohio USA
Enterprise rent a car fraudulent damage charges Dayton Ohio
*Consumer Comment: Really? Smells Like Fraud to Me
*Author of original report: problem resolved
*REBUTTAL Owner of company: Enterprise Rent A Car
*Consumer Comment: It isnt them attempting to defraud you...
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On Monday May 6th I returned a rental car to enterprise rent a car on Riverview ave in Dayton,OH. This was my 7th or 8th time renting a car in the past 3 months and I've always taken great care of the vehicles so I was expecting this check out to go as smooth as usual, but it definitely did not. As the rep is taking a walk around the car I noticed that he was using a tool to determine if there was a dent in the hood. Immediately I was confused because I know I didn't damage the car and although I didn't get to investigate the car with the same tool he used to see if there was a dent I didn't see any dents in the car during pick up.
The rep comes back inside and asked if anyone was sitting on the hood. I told him no and asked him to show me. He takes me outside to see the dent and after having me stand a certain angle I was able to see that there was a dent in the hood. I reassured him I did not damage the hood and while I did the walk around the car when I picked it up I did not stare at the hood at that specific angle to see the dent nor did the rep offer me a tool to determine in fact there was a dent. To me the hood looked normal until he pointed out. Eventually we went back into the office and the rep begins to fill out an accident report.
I then stated that I did not damage the car and I don't think its right to just charge a loyal customer for something they didn't do. I then asked if there was someone I could speak to and another rep gave me the phone number to his boss name Diana. After 3 phone calls and 2 voice mails I decided to just sign the paper and follow up with a damage dispute. Just before leaving the store I asked if I could have a corporate contact email or number and the rep wouldn't give me info. He just said call their 800 number. I then asked if I could take pictures of the dent and the rep told no I can't because the car was already at the shop even though I just returned the car 15 minutes prior.
After leaving I called the number that was given to me and once I contacted someone the lady was extremely rude. While I was explaining what happened the lady I was speaking to immediately cut me off and said do you want me to file the dispute or not. I also sent an email about what happened to me to the email address on their website and not one person has made an attempt to contact me back. I know for a fact I did not damage that car and I understand we live in a country that is built off of capitalism but i don't think a loyal customer should be taken advantage off just because the company wants to make a few extra bucks.
This report was posted on Ripoff Report on 05/07/2013 11:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-rent-a-car/Dayton-Ohio-45405/Enterprise-rent-a-car-fraudulent-damage-charges-Dayton-Ohio-1049072. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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