Complaint Review: Enterprise Rent a Car - Hove Select State/Province
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- Author Not Confirmed
- Enterprise Rent a Car Kingsway Hove, Select State/Province United Kingdom
- Phone: +441273202202
- Web: http://www.enterprise.co.uk
- Category: Car Rentals
Enterprise Rent a Car Ripoff Hove Brighton and h*o Nationwide
*UPDATE Employee: Enterprise Cares
*UPDATE Employee: Enterprise Customer Care
*UPDATE Employee: Enterprise Rent A Car
Show customers why they should trust your business over your competitors...
This company claims that I damaged the car. They pointed out to me a, very small dent in the leftside door, and claimed this damage was not apparent prior to me renting the car. I have taken photos of the dent, and its barely visable. I have just recieved on invoice for £447 for the repair costs. I am confident this is a scam and am reporting the situation to the trade association in the UK. I dispute the claim on two counts.
1. That the damage was caused by me
2. That the repair costs are over and above the actual damage.
Do not use this company, they are untrustworthy
This report was posted on Ripoff Report on 05/15/2014 04:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/enterprise-rent-a-car/hove-select-stateprovince-bn3-2tq/enterprise-rent-a-car-ripoff-hove-brighton-and-ho-nationwide-1147076. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 UPDATE Employee
Enterprise Rent A Car
AUTHOR: Enterprise Rent-A-Car - ()
SUBMITTED: Thursday, May 29, 2014
Thank you for bringing this to our attention. We would like to look into this further. Please email Care@enterprise.com with the following information:
- Renter’s full name
- Current phone number
- Location rented
- Rental agreement (RA) number
- “DX” or claim number
- Description of the concern – this may include the original tweet or web article and/or email of details the customer submits to us
When emailing, please list reference #140529-002613 the subject line.
Thank you,
Tatiana
#2 UPDATE Employee
Enterprise Customer Care
AUTHOR: Enterprise Rent-A-Car - ()
SUBMITTED: Wednesday, May 21, 2014
Susannah,
Thank you for bringing this to our attention. We would like to look into this further. Please email Care@Enterprise.com.com with your contact information, the exact rental location, rental agreement number, damage claim number and any other details you would like to include.
When emailing, please list reference number 140521-007292 in the subject line of your email.
- Rob
#1 UPDATE Employee
Enterprise Cares
AUTHOR: Enterprise Rent-A-Car - ()
SUBMITTED: Friday, May 16, 2014
Susannah, Thank you for bringing this to our attention. As customer service is of the utmost importance to us, we would like the opportunity to look into this for you. Please contact us at care@enterprise.com with the complete details. Include the exact rental location, your contact information, rental agreement or reservation number and any further information regarding your experience with us. When emailing, please place reference number 140515-003389 in the subject line. We look forward to hearing from you soon.- Carol
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