• Report: #1088974

Complaint Review: Enterprise Rent A Car

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Wed, October 02, 2013
  • Updated: Wed, October 02, 2013

  • Reported By: Angryconsumer — Oak Creek Wisconsin
Enterprise Rent A Car
5839 S 27th ST Milwaukee, Wisconsin USA

Enterprise Rent A Car False Damage Claim Milwaukee Wisconsin

*UPDATE Employee: Enterprise Customer Care

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

 

Got a rental from Enterprise due to an accident we weren't at fault for. The day we got the rental the guy came out and did a quick inspection of the car. I noticed a scratch on the driver side of the car and Joe marked it down on paper. When we got to the back of the car I noticed scratch on the rear bumber of the car which I told Joe about and he said to me in front of 2 other people that he documents "anything above the plastic". We come to return the car 8 days later and we are being told that we have to pay for damage done to the car (bumper).

 

I asked to speak with the supervisor to explain that the damage had been there when I got the car. He kept insisting that it happened while the car was in my possession. I don’t think this is fair. The supervisor did not want to hear what I had to say and he definitely did not think that it was their fault in any way. I think this company should better train their employees when doing these walk around inspections. I am not paying for anything I didn’t do and I m planning on taking this to court. I am very angry at the way I was treated by the supervisor. Not professional at all and he didn’t seem interested in having any complaints filed at all. I won’t be renting from these guys anymore and neither will any of my friends or family.

 

 

 


This report was posted on Ripoff Report on 10/02/2013 01:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rent-A-Car/Milwaukee-Wisconsin-53221/Enterprise-Rent-A-Car-False-Damage-Claim-Milwaukee-Wisconsin-1088974. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Enterprise Rent A Car

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Enterprise Customer Care

AUTHOR: Enterprise Rent-A-Car - ()

Angryconsumer, 

We’ve taken note of your concern and would like to have the opportunity to look into this for you. Please send us a detailed email to Care@Enterprise.com including the exact rental location information, your contact information, your rental agreement or reservation number and any further information regarding your experience with us.

 

When emailing, please list Reference Number 131003-001560 in the subject line. We look forward to hearing from you.

 

Respectfully,

Mitch

Social Media 

Enterprise

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory