- Report: #962809
Report - Rebuttal - Arbitrate
Complaint Review: Enterprise Rent-A-Car
Enterprise Rent-A-Car1206 N Memorial FWY Nederland, Texas United States of America
Enterprise Rent-A-Car Enterprise ACCUSING ME OF DAMAGE I DID NOT DO! Nederland, Texas
*UPDATE Employee: Customer Service Issue
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I returned the truck a month later in August because my truck was done with repairs in the body shop. the sale associate and i did another walk around on the truck and he said there was nothing wrong with the vehicle. So, I proceed to leave and go on about my business thinking how nice of an experience i had with enterprise.
However, I receive a letter from enterprise "damage recovery unit" 2 months later, stating that their review indicates i am responsible for damages to their vehicle. I get a freaking bill for $774.95 for repairs to a control arm and wheel alignment. To say i got upset is an understatement. I have returned the truck in exactly the same condition that i received it in. Now without talking to me about their accusation, they go on an send me a bill automatically accusing me of the damage that i did not do.
Enterprise lost a customer my family and i will never have anything to do with them again. I cannot believe they have the gall to say i damaged their vehicle. I even called the claims department and left a message wanting to know what the hell that bill was about but i have no response from them....
This report was posted on Ripoff Report on 10/31/2012 03:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rent-A-Car/Nederland-Texas-77627/Enterprise-Rent-A-Car-Enterprise-ACCUSING-ME-OF-DAMAGE-I-DID-NOT-DO-Nederland-Texas-962809. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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