stick
  • Report: #790183

Complaint Review: Enterprise Rent-a-Car

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Tue, October 18, 2011
  • Updated: Tue, October 18, 2011

  • Reported By: Jesse — Orlando Florida United States of America
Enterprise Rent-a-Car
Philadelphia Airport Philadelphia, Pennsylvania United States of America

Enterprise Rent-a-Car Enterprise More Fishy Business at Enterprise Rent-a-car in Philadelphia Aiport Philadelphia, Pennsylvania

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

On Oct. 13, 2011, I picked up my Enterprise rental car (at PHL) after the obligatory hard-sell on the car rental insurance (I declined). The helpful agent and I reviewed the exterior of the car and found no noticeable damage. 

During my three day rental, the car driven without incident and stored in a home garage at night. 

Upon return of the vehicle at the Philadelphia Airport on Oct. 16th, I watched a customer argue with a manager over a questionable damage claim. 

As this argument was finishing, another agent circled my car multiple times looking for damage. As if watching a bad movie with horrible foreshadowing, the agent called over the same manager (Michelle) and pointed at my hood. I could only smile. 

Upon leaning down and catching just the right reflection of sunlight, four small dimples were visible on my hood. I was asked if I knew anything about this "damage. [continued below]....
....."

Here's a video of my rental car:
http://www.youtube.com/watch?v=FIt9z2Heu0c

I explained that (a) no damage was done to my car while in my possession and (b) neither I or the original agent noticed these dimples.

If I rented the same car today and saw these dimples, I still wouldn't have noted these on any report (so small). If I looked hard enough, I could probably find 10 more like it.  

Everything about my experience, from start to finish, just smelled like a revenue opportunity for Enterprise. I wouldn't be surprised if agents/managers were compensated based on these faulty damage claims.

Here's another report from the PHL airport just a few days ago: 
http://www.ripoffreport.com/auto-truck-rental/enterprise-rent-a-ca/enterprise-rent-a-car-somethi-f3517.htm 

I haven't heard from Enterprise Rent-a-car yet on my damage claim yet, but I refuse to pay anything for this claim. 

This report was posted on Ripoff Report on 10/18/2011 11:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rent-a-Car/Philadelphia-Pennsylvania-/Enterprise-Rent-a-Car-Enterprise-More-Fishy-Business-at-Enterprise-Rent-a-car-in-Philadelp-790183. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Enterprise Rent-a-Car

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory