On Oct. 13, 2011, I picked up my Enterprise rental car (at PHL) after the obligatory hard-sell on the car rental insurance (I declined). The helpful agent and I reviewed the exterior of the car and found no noticeable damage.
During my three day rental, the car driven without incident and stored in a home garage at night.
Upon return of the vehicle at the Philadelphia Airport on Oct. 16th, I watched a customer argue with a manager over a questionable damage claim.
As this argument was finishing, another agent circled my car multiple times looking for damage. As if watching a bad movie with horrible foreshadowing, the agent called over the same manager (Michelle) and pointed at my hood. I could only smile.
Upon leaning down and catching just the right reflection of sunlight, four small dimples were visible on my hood. I was asked if I knew anything about this "damage. [continued below]....
Here's a video of my rental car:
I explained that (a) no damage was done to my car while in my possession and (b) neither I or the original agent noticed these dimples.
If I rented the same car today and saw these dimples, I still wouldn't have noted these on any report (so small). If I looked hard enough, I could probably find 10 more like it.
Everything about my experience, from start to finish, just smelled like a revenue opportunity for Enterprise. I wouldn't be surprised if agents/managers were compensated based on these faulty damage claims.
Here's another report from the PHL airport just a few days ago:
I haven't heard from Enterprise Rent-a-car yet on my damage claim yet, but I refuse to pay anything for this claim.