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  • Report: #1059231

Complaint Review: Enterprise Rent A Car

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  • Submitted: Fri, June 14, 2013
  • Updated: Fri, June 14, 2013

  • Reported By: Patricia — Sylvan Beach New York
Enterprise Rent A Car
706 Erie Blvd West Rome, New York USA

Enterprise Rent A Car false damage report and insurance cxlaim Rome New York

*UPDATE Employee: Enterprise Cares

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picked up a red ford economy car on thursday june 6, 2013. no apparent damage to vehicle. returned vehicle on tuesday am june 11,2013. no damage to vehicle.  the sales person said the driver side door did not line up perfectly with the rear door and i must have had an accident.  i checked the door i could not see any damage to the door, no paint chips, no dents, no scratches, no evidence of any other vehicle having hit the door. sales person said i must pay for damage. he took all my paper work and said he could not give me a receipt as the "computers are down" he said he would have someone look at the "damage" and get back to me.  I did not hear from anyone until i received a fedex packagecontaining arequest for an Incident Repot.  There was no incident and i cannot comply with the request.

I called the Damage Recovery Unit and was referred to someone in Oklahoma who referred me to this site. they are unable to provide me with damage report at this time.  I believe they are trying to Rip Me Off and my insurance company.

The salesperson was angy because i did"t buy their insurance.


This report was posted on Ripoff Report on 06/14/2013 03:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rent-A-Car/Rome-New-York-13440-3914/Enterprise-Rent-A-Car-false-damage-report-and-insurance-cxlaim-Rome-New-York-1059231. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Enterprise Cares

AUTHOR: Enterprise Rent-A-Car - ()

 

Patricia, 

Thank you for your post concerning your rental experience and damage claim.  My name is Katherine and I am a Social Media Coordinator for Enterprise Rent A Car and would like to assist you.  Please email Care@Enterprise.com with your contact information, rental agreement number, and exact branch location so we can follow up with you directly.  Please also type reference number 130621-001767 in the subject line of your email. 

 

Best Regards, 

Katherine 

Social Media Coordinator

Enterprise Rent A Car

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