• Report: #1113145

Complaint Review: Enterprise Rent-A-Car

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  • Submitted: Sun, January 05, 2014
  • Updated: Sun, January 05, 2014

  • Reported By: Gary — Bulverde Texas
Enterprise Rent-A-Car
20725 State Hwy 46 W #110 Spring Branch, Texas USA

Enterprise Rent-A-Car Watch out for Up Sale of DW (Damage Waiver Insurance cost) Spring Branch Texas

*Author of original report: Enterprise Customer Care was helpful.

*UPDATE Employee: Enterprise Cares

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We don't rent cars very often. When we did, the experience was not good. We were involved in an accident in which we needed a car, while our truck was in the shop. The Enterprise Branch Manager knew we had insurance on our wrecked truck, however, he still sold us DW (Damage Waiver)!

We thought we were refusing the insurance when we initialed the DW box. He said he would give us a good deal and the only $ we saw on the contract was 14.99/day. We thought this was the car rental expense. Of coarse, we were wrong. After the 30 days was up and we needed to pay and renew, we were shocked! We had $24.80 plus 14.99/ per day (DW cost).

After several calls explaining the problem to the regional manager, we got almost half of the cost reimbursed. Please be careful what you sign on the contract. You think your refusing the extra insurance, yet, you get stuck with it! Never, will I rent a car from Enterprise!!!! They will up-sell you Insurance, when you don't need it!! I hope by posting my experience, this will help others.


This report was posted on Ripoff Report on 01/05/2014 06:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rent-A-Car/Spring-Branch-Texas-78070/Enterprise-Rent-A-Car-Watch-out-for-Up-Sale-of-DW-Damage-Waiver-Insurance-cost-Spring-B-1113145. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Enterprise Customer Care was helpful.

AUTHOR: Moore - ()

After posting my orginal report, Enterprise Customer Support contacted me via e-mail and requested a full explaination of my problem.   I replyed back with all the information requested and was refunded my money.   Thank you, Ripoff Report service.  

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#2 UPDATE Employee

Enterprise Cares

AUTHOR: Enterprise Rent-A-Car - ()

Gary

We’ve taken note of your comments.  If you would like us to look into this for you, please send a detailed email to care@enterprise.com  including the exact rental location , your contact information, your rental agreement or reservation number and any further information regarding your experience with us. When emailing, please list Reference Number 140108-002621 in the subject line. We look forward to hearing from you. 

Respectfully, Carol H. Social Media Enterprise Rent A Car

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