Complaint Review: Enterprise rental car - conshohocken Pennsylvania
- Enterprise rental car 1207 W Ridge Pike conshohocken, Pennsylvania USA
- Phone: (610) 825-6200
- Web: www.enterprise.com
- Category: Unusual Rip-Off
Enterprise rental car Charging customers for damage they did not commit conshohocken Pennsylvania
*Author of original report: Enterprise
*UPDATE Employee: Enterprise Cares
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we recently rented a car after an accident. When we picked up the car we looked it over, she wrote down some scratched, dents etc but when we pointed out some small marks she said if its smaller than a dime size dont worry about it. Four days later we returned the car, the attendent called us over to show us a mark he had found. We had to get on our knees tp see the incredibly small dent that was no more than dime size and very shallow. The damage was so small that it could have very easily been missed the first run through, it was barely visible even with someone pointing it out. They filled a claim stating that we had damaged the car . We called to file a formal dispute the first person we talked to said that the damage had already been fixed ( a lie) and it would be $750. We asked to see proof that this damage was never reported before, they refused. After about two weeks we called again and spoke to someone else that said after investigation that we were liable and sent us a bill for $1000.
We did not commit this microscopic damage and now we are expected to pay $1000 dollars. Its unbelievable to me that they can charge their customers for damage they did not commit. They are crooks and something needs ot be done about it.
This report was posted on Ripoff Report on 06/16/2014 11:43 AM and is a permanent record located here: https://www.ripoffreport.com/reports/enterprise-rental-car/conshohocken-pennsylvania/enterprise-rental-car-charging-customers-for-damage-they-did-not-commit-conshohocken-penn-1155163. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Enterprise
AUTHOR: Breanne - ()
SUBMITTED: Friday, June 20, 2014
Please stop acting like emailing this link will do anything @enterprise cares. It doesnt, they do not get back to you, it does not help, you dont talk to anyone, its yet another scam to make you think they are actually looking into the injustice they caused you.
#1 UPDATE Employee
Enterprise Cares
AUTHOR: Enterprise Rent-A-Car - ()
SUBMITTED: Wednesday, June 18, 2014
Breanne,
We’ve taken note of your comments and would like the opportunity to look into this for you. Please send us a detailed email to care@enterprise.com including the exact rental location, your contact information, your rental agreement or reservation number, DX or damage claim number, and any further information regarding your experience with us.
Please reference Number 140618-008917 in the subject line of your email. We look forward to hearing from you soon.
Respectfully,
Zachary A.
Social Media Coordinator
Enterprise Rent-A-Car
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