- Report: #1088689
Report - Rebuttal - Arbitrate
Complaint Review: enterprise rental
enterprise rentallos angeles, California USA
enterprise rental damage recovery unit fraud los angeles California
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So i rented a pickup last August, didn't get the insurance they offer. Had ot for like four days, when i returned it, there turned out to be a small scratch on the driver door molding. They said the damage was really marginal and i could pay $200 out of pocket and if it ends up being less theyll reimburse me or if its alittle more i could pay the rest. I agreed and left the truck at the enterprise lot. 2 weeks later i got a letter from the enterprise damage recovery unit in Texas asking for my insurance information. I called them and explained that i paid 200 dollars out of pocket for the damage, and they said thats fine. A month later I get a letter from enterprise gamage recovery unit saying i owe them $900 describing 18 hours of labour and $450 in parts.
the crazy thing is they attached photos of the truck with a smashed up door( not the tiny scratch on the molding). The claim number and all the vehicle information is the same but the damage on the photos was not there when i left! Immediatly I contacted the gamage recovery unit and told them my problem, they sounded very dissmissive and said theyll call me back within 3 weeks. I told them i got the paper work proving that i dropped the truck off with a tiny scratch not a smashed up door!
I do not belive its a misunderstanding, I belive this is a FRAUD and feel victimized.
I will never go back to Enterprise and i rent alot, this is not honest business.
This report was posted on Ripoff Report on 10/01/2013 02:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/enterprise-rental/los-angeles-California-90064/enterprise-rental-damage-recovery-unit-fraud-los-angeles-California-1088689. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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