- Report: #1089137
Report - Rebuttal - Arbitrate
Complaint Review: Enterprise
Enterprise6701 Convair, ste T El Paso, Texas USA
Enterprise Enterprise Rent-A-Car Enterprise Leasing Company - West, LLC Charged for damage to car that did not happen while I was renting it. El Paso Texas
*UPDATE Employee: Enterprise Customer Care
*Author of original report: Jim
*Consumer Comment: Key Phrases
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I've been renting cars for thirty years and have never been charged for any kind of damage until renting from the El Paso airport Enterprise. When I rented the car I picked up the keys and rental agreement at the counter inside the airport. This was quick and easy as I am an Enterprise Plus member. When I went out to the parking lot there were no employees to look over the car with me, and I quickly walked around the car looking for damage in the usual places – doors, quarter panels, and bumpers. I only noticed the usual scratches and small dings. When I returned the car later that day there were 3 people looking it over and one of them noticed a small ding on the passenger side roof, probably from a pebble being thrown up by a truck on the road. I know it didn't happen when I was driving it because I would have heard it. Enterprise charged my credit card $200 plus the rental fee and they have been sending letters demanding full payment for the damages. Oddly, they have never said how much more they think I owe, or shown any evidence of the damage costs or repairs. I have contacted the damage recovery unit and Enterprise corporate office. Both have said they would have someone call me back and haven’t. My last contact was with Kim seven days ago who is supposedly a supervisor whom I contacted through the corporate office number. She said they would check into it and call me back. I’m still waiting. Looking through some of the other reports here makes it apparent that this is not an isolated incident. Their “damage recovery unit” in Dallas seems to be especially aggressive. Stay away from enterprise!!
This report was posted on Ripoff Report on 10/03/2013 08:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise/El-Paso-Texas-79925/Enterprise-Enterprise-Rent-A-Car-Enterprise-Leasing-Company-West-LLC-Charged-for-damag-1089137. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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