- Report: #1066912
Report - Rebuttal - Arbitrate
Complaint Review: Envato Pty Ltd
Envato Pty Ltd121 King Street, Melborne, Other Australia
Envato Pty Ltd http://themeforest.net/ Product that was delivered reduced the functionality of the site. Melborne Victoria
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The author of this software contacted me and said that this was the first time they created the web template for the Zen cart ecommerce product. And that they left a lot out and will work at trying to get the two functional features added. I believe there are more work to be done and it's not ready. I am sure there will be more, but I am not at that point yet. I would rather get a refund now and when it's ready, I will look at it again and decide to purchase at that time. In the mean while, I have used another template instead.
I purchased this template in the hopes of improving the layout of Zen Cart. But it turned out that you removed a lot of the features that made Zencart powerful. Making my Zen Cart not functional.
I filed a dispute through Paypal and Paypal will not do anything about it, because it's not tangible.
Here is Paypal response:
"After careful consideration, we're unable to decide this claim in your favour at this time.
The item is ineligible for PayPal Buyer Protection because it is intangible. "
Do not deal with this company.
This report was posted on Ripoff Report on 07/14/2013 10:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/Envato-Pty-Ltd/Melborne-Other-3000-/Envato-Pty-Ltd-httpthemeforestnet-Product-that-was-delivered-reduced-the-functionali-1066912. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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