• Report: #1066524

Complaint Review: EnVisage

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  • Submitted: Fri, July 12, 2013
  • Updated: Fri, July 12, 2013

  • Reported By: mama53 — clovis New Mexico
EnVisage
14953 Heritage Crest way #c bluffdale, Utah USA

EnVisage outsideinskin.comphoenix labs, bluffdade, UT cosmetics for the face bluffdale Utah

*Author of original report: Awful

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This in regard to the cosmetic informerial EnVisage(outsideinskin.com) I ordered the product and realized I was allergic to it. I then cancelled the product by emailing them. They sent me the product, again and charged my credit card for $96.00 for they merchandise. I called them told them, I had cancelled and I did not want the product. How could I return it and get my money back. Sent to a supervisor.

When I spoke to the supervisor, I was told I did not cancel and I could not return the product No matter what I told them, they still kept my money. They did tell me they would cancel at my request and not send me anymore of the product. So, I was stuck with a product I was allergic to.

They recently sent me the product, again. When I called them to return the merchandise, they told me I had not cancelled. The same thing happened again. They cancelled at my request and they're keeping my money now almost $200.00 for 2 shipments I cannot use.I requested to talk to a supervivor, sent to voice mail and no call back. Basically, they are stealing my money and I can't do anything about it.

 


This report was posted on Ripoff Report on 07/12/2013 12:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/EnVisage/bluffdale-Utah-84065/EnVisage-outsideinskincomphoenix-labs-bluffdade-UT-cosmetics-for-the-face-bluffdale-Ut-1066524. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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#1 Author of original report

Awful

AUTHOR: mama53 - ()

Companies:

May - Skin systems and skin beauties

June - Outside in skin and pxl juicylipsxl

In my original report I left out that the company pxl juicylipsxl who sells Equnox did the same thing to me. They sent me merchandise that I had cancelled in May. With this company I called and cancelled. Of course, they denied I had cancelled. There was no return information no recept or list of merchandise in the box. You don't know anything about the box until you open it.

I am in the process of disputing all my charges with this company. In May the companies were call skin beauties and skin system. Then in June the companies were called outside in skin and pxl juicylipsxl. They are selling the same products under  different company names. If these companies were on the up and up why did they change their names.

Tthe credit card company was on the line with me when I talked with a person who spoke for both companies. They still denied I call and cancelled their products. Basically, calling me a liar. That is how they intimdate the people who want their money back. So, if this has happened to you call your credit card company. Then file a dispute. Your credit card company will support you and help you get your money back.

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