- Report: #704204
Complaint Review: envoy mortgage
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| envoy mortgage 7829 rockhill st suite 305
Internetwichita, Kansas United States of America |
|
envoy mortgage lani yardley we were given a signed loan commitment that was not worth the paper it was wrtten on,ofcourse we dint find this out until closing at a loss of 5k Internetwichita, Kansas
*UPDATE Employee: Envoy Mortgage Rebuttal
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This report was posted on Ripoff Report on 03/08/2011 12:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/envoy-mortgage/Internetwichita-Kansas-/envoy-mortgage-lani-yardley-we-were-given-a-signed-loan-commitment-that-was-not-worth-the-704204. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Envoy Mortgage Rebuttal
AUTHOR: Envoy Mortgage - (United States of America)
SUBMITTED: Monday, May 21, 2012
We apologize for the inconvenience that you dealt with while in process of getting a loan from Envoy Mortgage. We truly value our borrower's feedback and we look forward to making every closing with Envoy, a successful one. To date, we have a 97% response rate that borrowers would work with Envoy Mortgage again in the future. We pride ourselves in this number and want to rectify the situation.
First off, Lani Yardley is no longer an employee of Envoy Mortgage. She has left Envoy for another bank, coincidentally, the same bank that you mentioned you would prefer to work with. Secondly, Envoy Mortgage will not Cancel or Withdraw a loan based on itemized taxes, we actually prefer this layout. Lastly, we went through Lani's past pipeline and are unable to track your loan without your past loan number or name. If possible, send us your information to marketing@envoymortgage.com so that we may investigate the loan further.
Again, our borrower's satisfaction during AND after a loan has closed is our number one priority. Please contact us soon. Thank you.
