ED Magedson – Founder
Equinox Day&Night Cream,1285 Baring Blvd 297 Sparks, Nevada USA
Equinox Day&Night Cream, Phoenix Labs, Mike Brown Sent product, charged my credit card, after I cancelled product according to their insructions and within the time stated for returns. Sparks Nevada
The customer service representative gave me a return number and an address for returning the shipment. I told him that I was not happy with the product, which dried my skin, and that I was returning both boxes of product. He gave me a return number. I immediately sent the packages back in a box to the address he provided.
I thought this was over, then on June 9th, I received a package. I called their customer service. I was unable to understand the foreign accent of the woman who answered , and asked for a supervisor, Mike Brown, the supervisor, told me that I had not cancelled all of the order, that I was supposed to cancel both products separately. I said that I told the previous representative that I was cancelling both products. Both had the same address and identical boxes. I gave Mr. Brown the RMA, return mercandise number, and he said that I needed 2 different numbers and so I was sent one new product and billed $105 to my credit card.Mik Brown said I could send it back but would not receive my full credit, but $69 after fees.
We argued about the ethics of this and his reply was this is all on our web site. Since the product is sold on TV, and sent without a receipt,or statement about returning the product. I said that many people do not use or have access to a computer, and could not read a lengthy
3 page disclaimer that is not easity understood. Without a receipt with information about , TV customers will not have access to return information.
This company is either committing fraud by setting up a system that tricks consumers by creating two products that they sell together, then demanding each be separately cancelled, or reps intentionally giving out only 1 RMA.The "restocking" fee of$20 is absurd. This business is a scam. They do business in England as well as the United States.
This report was posted on Ripoff Report on 06/11/2013 10:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/Equinox-DayNight-Cream/Sparks-Nevada-8934/Equinox-DayNight-Cream-Phoenix-Labs-Mike-Brown-Sent-product-charged-my-credit-card-a-1058243. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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