- Report: #1106041
Report - Rebuttal - Arbitrate
Complaint Review: Equinox Skin Care
Equinox Skin Care11532 Harry Hines Blvd # 320, Dallas , Texas USA
Equinox Skin Care / Skin Beauties / RVTL / Clean Skin Desceptive Trial Sample Trap Dallas Texas
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A trial offer for Equinox Skin care and RVTL anti aging cream found on the internet is deliberately deceptive.
The offer is to pay for shipping of $3.97 and $4.95 for a trial sample. No where does it say that you will be charged $99.00 and $89.00 for those samples if you fail to cancel the "subscription" within 14 days of placing the order. It takes almost a week to receive the samples which come with no invoice nor indication that you will be charged these amounts, which are not listed on the offer site either. There is less than one week to try the samples before these charges are automatically deducted from the same account that the postage was charged to.
I saw the charges appear in my debit card account the day after they were made, went to the bank to see what could be done. We called the number given on the bank transaction. It took about 15 minutes on hold before a person picked up the phone only to tell me that it is not company policy to give a refund. They could deduct $20.00 from each charge which I refused as inadequate.
My bank has filed a fraud claim regarding the unauthorized charges. The bank cancelled my debit card because they said that it is the only way to stop them from continuing to make unauthorized charges for product that I have not ordered.
I went back to look at the offer online to see how cleverly all was worded to be truthful and deceptive at the same time. I have no interest in using the product now. If they have to sell in a fraudulent way then why would they make an authentically good product?
Don't be a sucker. This trial offer is not a trial it is a scam!!!!!! An expensive and very inconvenient mistake.
This report was posted on Ripoff Report on 12/10/2013 11:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Equinox-Skin-Care/Dallas-Texas-75229/Equinox-Skin-Care-Skin-Beauties-RVTL-Clean-Skin-Desceptive-Trial-Sample-Trap-Dallas-1106041. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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