- Report: #1117634
Report - Rebuttal - Arbitrate
Complaint Review: Equinox US/RVTL face creams
Equinox US/RVTL face creams1285 Baring Blvd. 297 Sparks, Nevada USA
Equinox US/RVTL face creams Equinox/RVTL face creams major deception Sparks Nevada
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Biggest rip off ever! I ordered creams from an advertisement site. Read & re-read any fine print and NEVER saw that I had to call and cancel my "free 30 day trial" within 14 days!
Ordered both creams on 12/22/13. The RVTL was shipped and received in a timely manor, but the Equinox was not received until 1/7/14. When creams were recv'd, there were no packing slips, no phone numbers, nothing but the creams in a box.
Just recv'd my credit card statement and almost fainted. $99 and $93 were charged. I called immediately and am disputing these charges. We (my CC company & I) got on a conference call with the company. They read from the standard script and there will be no adjustments granted. Talk about bad customer service!!
I called Equinox back, because of the later delivery. I was told because I was one day over the 14 day period they would not credit me. I, in turn, asked to speak to a supervisor. Of course, no one was available.
I intend to return the creams today, with tracking numbers and signature requested. I am going to persue this dispute and hopefully will win. Don't know, but I'm gonna try!
This report was posted on Ripoff Report on 01/22/2014 11:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/Equinox-USRVTL-face-creams/Sparks-Nevada-89434/Equinox-USRVTL-face-creams-EquinoxRVTL-face-creams-major-deception-Sparks-Nevada-1117634. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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