- Report: #1060462
Report - Rebuttal - Arbitrate
Complaint Review: Equinox
Equinox11532 HARRY HINES BLVD #320 Dallas, Texas USA
Equinox deceptive, charging my card under four different names Dallas Texas
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A pop up got my attention one day as I was going through my email. "Equinox" amazing skin care for only $4.95. You had to click the "agree to terms and conditions" to proceed which I did but failed to actually click the icon to READ the terms and conditions. That was on me. I learned a valuable lesson!
My problem is that when I realized I had signed up for auto delivery I called the numbers on my credit card statement. (There was absolutely NO paperwork in the shipment boxes). I had ordered (for a remarkably low price) an additional skin product. The names on my card at first were 'Equinox" and Sheridanjuicybluffdaleut. Then as I checked my statement online there is "Instant Facelift", Skinbeauties and Healthyskin!
I did get a refund on the products (my auto ship) but had to pay a 'restocking fee' plus the cost of mailing these unused products back. When I got the original 'shipment' at the remarkably low prices one was EQUINOX and the other products were labeled RVTL'.
It is such a cluster and since I did agree to the terms I cannot file a duspute on my credit card.
i will end up paying a good deal of money and taking this as a 'life lesson' but I want others to be aware of this company that from every angle appears disreputable. They bank on people like me and know that they will make money even when 'refunding'.
I am unimpresseed with the products as well!
So far this mistake has cost me over two hundred dollars.
This report was posted on Ripoff Report on 06/19/2013 01:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Equinox/Dallas-Texas-75229/Equinox-deceptive-charging-my-card-under-four-different-names-Dallas-Texas-1060462. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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