- Report: #399183
Report - Rebuttal - Arbitrate
Complaint Review: ESBI - Qwest
ESBI - Qwest12335 Santa Monica Blvd., Ste. 339 Los Angeles, California U.S.A.
ESBI - Qwest Unauthorized Billing to phone bill Los Angeles California
*Author of original report: ESBI - Qwest
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I contacted ESBI (AKA SBO-online) and talked to a MaryGrace Adulog, ext. #142251, at their support line in the Philippines. She said that she could only cancel my service. She told me that I had authorized their service by accepting an e-mail from Tag.com. She said that I had been sent an e-mail from them which I could use to cancel their service. I checked in my sent box and found that I had replied to their e-mail, I had forgotten about it. I told them then that I hadn't signed up for their service and wanted them to remove my name from their system. She said that they hadn't received the e-mail. I asked her how she knew that and she said that she didn't have a record of it. I still have the sent e-mail. I tried to talk to her supervisor, but she said that her supervisor was in a meeting. I have asked her to have someone call me in the next 4 hours to have the charges removed and refunded. I have not yet been called.
I then called Qwest. The representative told me that she has received a lot of calls about that company. All that she was able to do was to remove the current charges from my bill.
I would like to see a class action against ESBI and Quest both because Quest allows companies like this to bill without prior authorization.
This report was posted on Ripoff Report on 12/08/2008 01:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/ESBI-Qwest/Los-Angeles-California-90025/ESBI-Qwest-Unauthorized-Billing-to-phone-bill-Los-Angeles-California-399183. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.