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Report: #1330169

Complaint Review: ESSENTIAL NUTRA - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Cheryl S from San Diego — La Mesa California USA
  • Author Not Confirmed What's this?
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  • ESSENTIAL NUTRA Nationwide USA

ESSENTIAL NUTRA Essential Nutra1507 East Valley Parkway, Ste 3-485Escondido, CA 92027USA When first ordering a trial sample, I was "forced" for order two products instead of only one that I wanted. I was charged about $10 for both. With this red flag, I carefully read everything sent to me by the company. There was absolutely NO MENTION of any further obligation or auto-ship or any continued payments.  Escondido CAlifornia

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In August 2016, I responded to a FB ad for a weight-loss product. When the order was being processed, I was forced to order not one, but two products for double the shipping costs (about $10). As this was a red flag for me, I carefully read eveything I received from this compant and there was absolute NO MENTION of any further obligation ~ no auto-ship, no further orders, no nothing. 

Last night, Sept 25, 2016, I received an email that two products were being shipped to me at a total charge of $185.96. I immediately emailed this company and received a return email stating that my account has been cancelled. There was no mention of any cancellation of this order. So, I called the number listed online (and also on their paperwork). I connected with an out-sourced customer service representative (Tina) in India. She said that my account has been cancelled but I do qualify for a refund. I explained that I did not authorize this shipment nor any charges on my credit card. She could not help me (just a paid employee with a script). 

Today I am contacting my bank to reverse these charges and cancel any further connection with this company. I hope to have this resolved in this way.

Cheryl L Sherrell

 

ESSENTIAL NUTRA Essential Nutra1507 East Valley Parkway, Ste 3-485Escondido, CA 92027USA When first ordering a trial sample, I was "forced" for order two products instead of only one that I wanted. I was charged about $10 for both. With this red flag, I carefully read everything sent to me by the company. There was absolutely NO MENTION of any further obligation or auto-ship or any continued payments. Today, September 26, 2016, I received two emails stating that two more products were shipped and my credit card was being charged a total of $185.96. I emailed the company and a return email told me that my future orders were cancelled. Then, I called the company's listed phone number and was connected with an out-sourcing company in India (Tina). I was told that I was not eligible for a refund and that further orders were cancelled. I explained that I had not authorized this or any further charges on my credit card and that doesn't constitute a refund, that constitutes an illegal charge. She didn't know what to say (just an paid employee with a script). So, I am contacting my bank to have these charges reversed immediately. Escondido CAlifornia

This report was posted on Ripoff Report on 09/26/2016 11:04 AM and is a permanent record located here: https://www.ripoffreport.com/reports/essential-nutra/nationwide/essential-nutra-essential-nutra1507-east-valley-parkway-ste-3-485escondido-ca-92027usa-1330169. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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