Complaint Review: Esurance - Internet
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- Author Confirmed
- Esurance Internet United States of America
- Phone: 1-800-378-7262
- Web: www.esurance.com
- Category: Car Insurance
Esurance Esurance BAIT AND SWITCH Internet
*Consumer Comment: Bait and switch?
Show customers why they should trust your business over your competitors...
I signed up for e-surance because I was quoted a rate I liked. After being an esurance customer for 6 months, I received an e-mail that said I was getting a rate increase. I have had no tickets, accidents, or claims. I called to speak with a manager about why my rate was increasing, and he said that because the cost of doing business in Florida has gone up. Really??? In the worst recession since the great depression they can't find the same pricing as when I signed up? In my OPINION this is a bait and switch....they lure you in with a low rate, and once they get your bank account info they automatically increase your rate and hope you ignore it....BEWARE
This report was posted on Ripoff Report on 05/30/2012 01:12 PM and is a permanent record located here: https://www.ripoffreport.com/reports/esurance/internet/esurance-esurance-bait-and-switch-internet-890602. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Bait and switch?
AUTHOR: Flynrider - (USA)
SUBMITTED: Wednesday, May 30, 2012
You got a quote for a 6 month policy and that's what you paid. What you're complaining about is a renewal. Basically, a new policy for the next six months. Do you think the insurance company should be required to renew your policy indefinitely for the same price? It doesn't work that way in the real world.
It's not a ripoff as you are free to reject their renewal and go with someone else with a better price. It's called competition.
You may find that the next company you sign with will also get you by offering a low introductory rate, then bumping it up on renewal. It's getting to be a very common practice in the industry.
It's only bait and switch if they quote you one rate for a policy, then charge you another after you accept.
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