• Report: #1038497

Complaint Review: etax

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  • Submitted: Wed, March 27, 2013
  • Updated: Wed, March 27, 2013

  • Reported By: Mimi — RockFalls Illinois
etax
Internet United States of America

etax went through website and when I got to payment option I closed out because I thought it was free and they wanted a credit card, and they wanted 39.99 which I thought was to high , Internet

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I was looking for a company to prepare my taxes and had gone into several websites,and one of them was etax, when I got to where the payment option was they wanted to charge me 39.99, of which I thought was too much since they said it was free ,so I closed out of it, the next week I chose the tax company I wanted to use,filed my taxes and they were rejected, saying I had already filed them, after several attempts and a call to the IRS, I found out that etax had filed my taxes and were going to take the fees out of my refund. I called them and the woman I talked to was very rude, so they were going to take 64.90 from my refund, I just recieved my refund this am and they took 94.80 from my refund, now this is for a basic,simple filing, I make minimum wage and I need every penny I can get, so I called them ,spoke to a supervisor and she said she would refund me 29.99 because they didn't even file my state taxes, since I had already paid for services of 19.95 to the other company, they filed my state taxes.So all in all my experience with them was a very expensive one. But they insist that I filed with them and like I told them Why would I file twice ???

This report was posted on Ripoff Report on 03/27/2013 11:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/etax/internet/etax-went-through-website-and-when-I-got-to-payment-option-I-closed-out-because-I-though-1038497. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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