- Report: #953956
Report - Rebuttal - Arbitrate
Complaint Review: ETour & Travel
ETour & TravelKissammee, Florida United States of America
ETour & Travel Deceptive company Kissammee, Florida
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Deception #1: When they called, I asked if it was for a timeshare, and they replied "no". They found out we had 4 kids and 2 adults in our family in the next part of the conversation.
Deception #2: Then they said they would give us a great deal on car rental, just $100 for a week and we paid it because that sounded so good. But when we called to rent the car, they said that car was too small and we had to pay an extra couple hundred dollars to upgrade to a vehicle that would hold us (even though they knew we needed room for 6), and then tax was $70 extra. Use AAA to rent cars, not Etour.
Deception #3: Unit has king bed, but it didn't.
Deception #4: Presentatation is 90 minutes, actually is 3-4 hours and we had to attend 2 sessions, lost a full day.
Deception #5: Hotel has shuttle service. We had to pay $200 extra to extend the car rental 2 more days plus $60 for Disney parking plus gas.
Deception #6: We lost a Disney ticket and Etour said we needed to pay them another $95 to replace it. Actually Disney's Guest Relations simply reprinted one for us.
Deception #7: Kids have playroom to sit in during timeshare session. That playroom was a coloring book at the next table over.
Deception #8: Cost would be $150 for the hotel, and knowing we had a family of 6. Had to pay extra to upgrade.
Lesson learned: you don't get anything for free. ETour made us think we were getting a super deal, but in fact, I think we just paid a fair market price for our vacation. You get no special benefits with them.
This report was posted on Ripoff Report on 10/11/2012 08:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/ETour-Travel/Kissammee-Florida-/ETour-Travel-Deceptive-company-Kissammee-Florida-953956. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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