• Report: #944837

Complaint Review: etrade

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  • Submitted: Fri, September 21, 2012
  • Updated: Fri, September 21, 2012

  • Reported By: rs — Chesterton Indiana United States of America
etrade
501 Plaza II Jersey City, New Jersey United States of America

etrade e*trade Be careful when sending email to etrade Jersey City, New Jersey

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It all started when I sent an email inquiry in to etrade asking how to remove someone from your account.  I have a joint account and my wife and I are splitting up and I wanted to know what the procedures were.  I DID NOT say that I have filed for divorce, but it was deemed that this was a divorce situation and ALL of my accounts have been frozen.

I still have not filed for divorce, but based on this email inquiry, everything has been frozen "to protect the account holders".  Instead of reasonably removing these restrictions from my account, I was told that I needed to provide a notarized letter from my wife stating that I am able to use the accounts, transfer money, or liquidate them, which we obtained.  My wife is in Louisiana at present and I am in Chicago.  She emailed the notarized document to me.  

I took it to the local etrade branch only to be told that they don't do any processing on site and that it would need to be sent off.  I was then told that they required the original document in order to process the request and that it needed to ultimately get to the Jersey City office.

I had called etrade about a week ago to inquire about an alert on my trading account.  I was told that it was due to my inquiry.  I'm still floored that such action was taken without consent by either or both parties.  I was also told that ONLY my trading account would be affected.  I wasn't too worried about that, but when I tried to make a transfer to another financial institution (also a joint account that the same inquiry was sent to, but no restrictions were added to my accounts), it failed, also.

I desperately need the money in this account and am left stranded and am not sure how to proceed.  I'm to the point where I am contacting attorneys and trying to get legal advice about suing for damages, lost wages, etc.

This report was posted on Ripoff Report on 09/21/2012 03:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/etrade/Jersey-City-New-Jersey-07311/etrade-etrade-Be-careful-when-sending-email-to-etrade-Jersey-City-New-Jersey-944837. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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