- Report: #1093258
Report - Rebuttal - Arbitrate
Complaint Review: Everlasting Memorial Jewley
Everlasting Memorial Jewley14798 Settlers Run STrongsville, OH44136 Strongsville, Ohio USA
Everlasting Memorial Jewley Casket Store It took 7 weeks to get a correct urn and 2 necklaces Strongsville Ohio
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I have never seen such sloppy work. It tookk me 5 weeks to get a urn after I was promised the most it would take was 4 to 5 business days. When I received the urn it had the wrong birth date for my husband. It also was not what my children and I had designed. HE was a marine and very proud of that fact. We wanted The marine corps emblem to be predominate. I was not asked but told that the name should be prominent. When I told them that my husbands birth date was wrong i asked if we could change it. I reported the date and Rick was told on Saturday that it had a wrong date. I was told he would send a draft and this would be taken care of on Monday. After many more phone calls and excuses and ame getting toataly upset why it was not done I received it on Friday. He also had to fix the cross for my daughter cross as the diamond was not in the center of the cross. I finlly received the cross 2 weeks laste aftr taking and stand and demanding either the cross or my husbands ashed and my money back. No one apologized. All i ever got was excuses. I have never seen customer service this bad. Be prepared to wait several weeks for mediocre work. My husband dying has been a very hard road for me and then on top of it have to fight for everal weeks to get what I paid for is beyond insane
This report was posted on Ripoff Report on 10/20/2013 12:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Everlasting-Memorial-Jewley/Strongsville-Ohio-44136/Everlasting-Memorial-Jewley-Casket-Store-It-took-7-weeks-to-get-a-correct-urn-and-2-neck-1093258. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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