Evolve Treatment Centers Denied Insurance Failed Diagnosis Lack of Communication California

These people are monsters. They were all smiles and open arms when they took my daughter in. Once she opened up and became vulnerable, they said, "Oh, sorry, your insurance ran out."

I called my insurance company and they said that Evolve could not demonstrate a medical necessity. When I asked if they had told the insurance company about her sexual abuse and recent suicide attempt, they said no.

All the insurance company was aware of was what Evolve Treatment Centers reported to them, which was a personality disorder. This diagnosis was never shared with my daughter or myself. When I asked how they had come up with that diagnosis, they acknowledged that they hadn't done any testing; it was just the diagnosis that an unlicensed intern came up with it and they went with it.

Once the insurance company said they would no longer pay, Evolve Treatment Centers gave me 24 hours to pick up my daughter. I had to make a rushed judgment on where to take her next. We were very lucky in that the next facility was able to handle things in a much more professional manner and we got her the help that she needed.

Once we left Evolve Treatment Centers, we heard from three different parents that had the very same complaints. Indefensible diagnosis and treatment plans, followed by denial of insurance benefits and then drop kicked to the curb with a complete lack of compassion.