- Report: #1079780
Report - Rebuttal - Arbitrate
Complaint Review: Exact Data - ConsumerBase
Exact Data - ConsumerBase328 S Jefferson Street, Suite 550 Chicago, Illinois USA
Exact Data - ConsumerBase Gouged rates over 800% and with less data Chicago Illinois
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I spoke to several companies that append phone numbers onto your list. Not realizing that I contacted Exact Data aka ConsumerBase twice, I spoke to 2 reps at the company. I first asked about their quality of service and what were their souces to gather and append phone numbers. All the others get them from several telephone companies such as AT&T, Verizon, Dex to name a few plus government records, business records like Dunn & Bradstreet as well as business cell phone records as many businesses nowadays have no landline.
Per their rep, Exact Data aka ConsumerBase only pulls from D&B, trade shows around the country (you've got to be kidding me) and websites that ask for your info when you sign up and other miniscule sources thatask for your info. NO telco/411 companies used. So that was the first red flag.
I then asked to do a test run to gauge the percentage range of appended returns and quality. The other companies were happy to prove their service and did a free trial. Ryan Kluck, a division mgr., had to ask permission and got back to me stating it would be the regular $500 set up fee and $100 per every appended record. Not even bothering to mention the competitors free trial, I asked if they could at least match competitors $99 fee. No dice. I then questioned Exact Data's rate of $100 append fee per 1000 records to the competitors average fee of $12 to $20 append fee per 1000 records. 2nd red flag.
He pretty much said it that's the way it is, take it or leave. Limited skillset, lack of professionalism and poor attitude puts not just the rep but the reps company in a less than desirable light. And to be specifically told to go to the competitor, I told him I would take his advice. 3rd red flag.
So to all those inquiring about using this company, take rep/mgr Ryan Kluck’s advice and go to the competitor. I'm pretty sure you'll be better off.
This report was posted on Ripoff Report on 08/28/2013 09:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/Exact-Data-ConsumerBase/Chicago-Illinois-60661/Exact-Data-ConsumerBase-Gouged-rates-over-800-and-with-less-data-Chicago-Illinois-1079780. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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