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Report: #1333351

Complaint Review: EXCEDE INTERNET - Internet

  • Submitted:
  • Updated:
  • Reported By: OVA — fire island pines New York USA
  • Author Confirmed What's this?
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  • EXCEDE INTERNET Internet USA

EXCEDE INTERNET RIP OFF INTERNET. NO FRILLS SERVICE Internet

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I have a spring summer weekend beach home.  Signed up spring of 2015 with excede.  Worked great , no issues.  Put it on vacation from nov 2105- may 2016 so I have no bill since home is closed.  This season every weekend I am calling them since the service gets slower than dial up.. A few times they gave me 1GB for free but other times I have to buy it. 

My billing starts on the 1st of every month and this month Oct 2016 My first day here was oct 7 through 10th.  Today is oct 15th and got here after 4pm but some how I am already over my monthly useage.. Impossible since I am the only one who uses my home . 

So called them and tech support again tried the bs of bla bla bla and i need tp buy more gb in order for it to work as uts supposed to.. Asked for supervisor but they are too busy to come to the phone.. Poor supervisor has to hear all of the unsatisfied customers .

Well I decided to deal with it this weekend since I am closing up my home next weekend.  Then I will cancel and tell them where to go with their contract plus I will call amex to block their charge. Done with Excede.. The worst running internet company there is ..  BEWARE of them

 

 

This report was posted on Ripoff Report on 10/15/2016 04:56 PM and is a permanent record located here: https://www.ripoffreport.com/reports/excede-internet/internet/excede-internet-rip-off-internet-no-frills-service-internet-1333351. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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