- Report: #1001148
Report - Rebuttal - Arbitrate
Complaint Review: exede internet
exede internetInternet United States of America
exede internet Via sat exede wildblue exede rude and untrained customer service and the worst internet with the higest cost.. Internet
*Author of original report: sent ifo to exede will wait and see how long to respond
*UPDATE Employee: Exede Service
Finally after about fifty phone calls I finally got my equipment replaced and told I would have no more problems lol, yeah, right, I am still getting intermittent service and now I am being told that the sattlelight is bumping me off line because there are too many people on line at once?
You do not need an It degree to know that they are lying and making up any reason to pacify their customers. I have been told every BS story in the book by this company as they try to explain my poor speeds and intermitant connection. I have even been told that if you don't like it cancel your service and that the terms of service agreement states no guarantee of any service at all. How can the FCC allow a company to sell internet service that only works occasionally.
Exede also cannot even get their billing correct I had to spend hours on the phone trying to straighten out the mess they made of my bill only to eventually talk to someone in corporate that lied and acted like it was killing them to do their job..
Also don't bother asking for them to reissue any of the GB loss they will do anything but that..... My advice use 3g or 4g it is greatly more reliable also the caps are insane and the traffic shaping and throttling Are the worst.... Do not use exede internet........ I challenge anyone from exede corporate to make me feel differently
Mr. Lee Lamar sc.
That should be plenty of info for you to find my account.....
This report was posted on Ripoff Report on 01/22/2013 11:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/exede-internet/internet/exede-internet-Via-sat-exede-wildblue-exede-rude-and-untrained-customer-service-and-the-wo-1001148. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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