• Report: #1085218

Complaint Review: Exede/wildblue High speed internet

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  • Submitted: Tue, September 17, 2013
  • Updated: Tue, September 17, 2013

  • Reported By: Jolene G — Charleston Mississippi
Exede/wildblue High speed internet
WildBlue Customer Care WildBlue Communications, I, Select State/Province USA

Exede/wildblue High speed internet Slowed to a crawl and can't access WildBlue Customer Care WildBlue Communications, I Colorado

*Author of original report: Wildblue.net still doesn't care

*Author of original report: Not convinced Exede and wilblue care

*UPDATE Employee: I want to help

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I signed up with wildblue internet service for highspeed internet in June of 2013. I have had problems with them not allowing me into my account to check my band usage for months now. I have called and emailed and chatted and all I was met with was rudeness and when I get rude back they won't help you. These people are taking almost 60 dollars out of our account every month but yet I am not allowed to go to their website and check my usage. They make sure I use too much every time. I am not the only ones.

If you go to the search box on the computer and type in what is wrong with wildblue internet service it will shock you what they are doing to people. I have begged and pleased with them. I changed my password and it worked for a while and now they have messed it up again. One man said they change his password without his permission. Everyone is being ripped off by this company and we can't get any help. The company is Exede/wildblue. I wish someone would try and help us if you can. If we try and cancel because of bad service they charge us hundreds of dollars for a disconnection fee.

And one man was charged for equipment that he was trying to send back but they refused to send him a box to mail it in and they wouldn't accept his box because it had to be one of their boxes. If we go over our 12gb then we are slowed to a crawl until the following month. I have to take classes on the internet and this should not be happening. We pay them and we should not be limited for high speed . It is silly.  Check this website out wildblue-sucks.com and see how they are doing customers. They have been doing this to customers since 2007 and nobody seems to be trying to help.

Please, if you can help us with this. thank you


This report was posted on Ripoff Report on 09/17/2013 11:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/Exedewildblue-High-speed-internet-/WildBlue-Customer-Care-WildBlue-Communications-I-Select-StateProvince-80155/Exedewildblue-High-speed-internet-Slowed-to-a-crawl-and-cant-access-WildBlue-Customer-1085218. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 Author of original report

Wildblue.net still doesn't care

AUTHOR: edenbolake - ()

Ok , so I sent this clown an email and I was told that they would get right on my wildblue.net account and help with my getting access to this account I am paying $60.00 each month for but can't access. I have sent three emails since then and the last was close to this weekend. No response at all. This is typical. I should have known they were ripoffs back in June,of this year when I signed up. This woman told me there were no hidden fees or any thing extra I would have to pay for. Then when the guy who comes to set up the dish gets here he informs me that I have to pay an extra $50.00 on the spot. I refused and told him he could cancel the account and he set it up anyway after supposedly talking to his boss on his cell phone. This kind of crap is the reason consumers get so ticked off. Because no one does anything to help. We report and we update reports and we get nothing done. We come back here and find out that there are only 4 reports on this site and none of the 4 are the ones are the reports I made. I couldn't find my complaint. Then I see on the internet where a company helps people remove complaints about them on ripoff.com. I am so sick of this. This is a waste of time to contact wildblue or exceed they do nothing . They even sent me an email to let me know I had reached my limit. For $60.00 each month there shouldn't be a limit on anyone's account. This is too much to charge someone and then refuse to let them into their account. If I don't get help from ripoff.com I am going to have to speak with an attorney because no one is doing anything to help the consumer. We are sitting ducks for companies who want to treat us like we don't matter and take our money every month at the same time. What are we paying for to be crapped on? I wouldn't have to pay for that. Wildblue sucks more now than it did when I filed the first report.     

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#2 Author of original report

Not convinced Exede and wilblue care

AUTHOR: Jolene - ()

I am still not convinced that Exede/wildblue cares. I still can't go to the sign in page and check my usage because this is what I get:

the username or password provided did not match our records.

Now what kind of crap is that? I have been a customer since June and I have changed my password once and wildblue can't even record the right telephone number . I called and gave the right telephone number and was told it was recorded and when I call back to complain about not being able to access my account, I find out the number had not been recorded. I am so tired of this.

The only time wildblue answers it's customers is when they get reported for such shoddy treatment of said customers. What good would it do for me to email someone , does wildblue not have me in their computers if not how are they taking money out of my checking account each month? Come on! Wildblue was contacted twice and Exede was contacted and I never heard from any of them until they posted here and after I had reported them. It is a lousy company or it would be run the way it should and others wouldn't be complaining as well. 

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#3 UPDATE Employee

I want to help

AUTHOR: Exede Zac - ()

Hello Jolene,


I understand that you have been having issues for a while now accessing your usage meter. I do want to help and see what I can do to help resolve this issues. We do care about your business and you are very valuable to us. However, to better assist you, I will need you to send me an email. If you will Jolene, please email exedelistens@viasat.com with your phone number and a good time for me to reach you, I will absolutely follow up with you. Also, please mention in your email that you originally posted from Rip-Off Report for me to better understand the source of the email. 

Thank you. 

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