- Report: #1047386
Report - Rebuttal - Arbitrate
Complaint Review: Expect Payment Solutions
Expect Payment Solutions11700 NE 95th st Vancouver, Washington USA
Expect Payment Solutions charged my company a rate three times higher than the contract guaranteed and has made no attempt to refund Vancouver Washington
*REBUTTAL Owner of company: Facts
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The contract I signed with Expect guaranteed me a rate between 2% and 3%. Several months in to service I looked over my bill, ran some figures and found that I was being charged betwen 8% and 10%. I brought it to my reps attention that day by email and he met me the next day to verify the discrepency. He told me that he'd be handing it over to Derek Garvin, his Chief Financial Officer, and he'd figure out a refund as soon as possible. While the problem, which they admit was no fault of me or my company, was remedied shortly there after the refund was never figured and never given. I was told they were working on it and they'd get back to me. A few months later I closed the location and the communication became even less frequent and less willing. I asked that the contract simply be deemed void since it was not honored on their end and they refused to do so. While they admit that they over charged me, they claim it is not their problem to remedy and if I don't like it I can "take them to court." I'd love to do that very thing but I don't have the time nor the energy to do so.
This report was posted on Ripoff Report on 04/30/2013 12:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Expect-Payment-Solutions/Vancouver-Washington-98682/Expect-Payment-Solutions-charged-my-company-a-rate-three-times-higher-than-the-contract-1047386. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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